This user experience role creates quality high performing content for usaa.com to enable innovative cohesive and compliant digital experiences that serve the needs of our members member service representatives and business partners. This role independently leverages human-centered design user testing content design principles omnichannel content strategy SEO best practices accessibility guidelines and USAA brand and style guidelines to create content and execute holistic digital content experiences to help solve member problems and achieve business goals.
This user experience role creates quality high performing content to enable innovative cohesive and compliant digital experiences that serve the needs of our members member service representatives and business partners. This role independently leverages human-centered design user testing content design principles omnichannel content strategy SEO best practices accessibility guidelines and USAA brand and style guidelines to create content and execute holistic digital content experiences to help solve member problems and achieve business goals.
* Develop and layout clear, concise, and engaging high-quality content aligned to USAA's brand and style guidelines for digital experiences on usaa.com.
* Read and analyze business requirements provided to create the necessary content
* Collaborate effectively with business partners and stakeholders
* Ability to work in a very fast paced environment with the expectation of delivering projects within a span of 1 to 3 days based on complexity.
For Figma, they need knowledge outside of just adding comments. It's good for them to know how to:
Directly edit text inside components, frames, modals, prototypes
Navigate around the design panels and through layers within a file
Changing font styles (size, bold, etc.)
Adding bullets
Digging down into layers to edit specific parts of components
Checking and editing version history
Configuring components wit design system guidelines
*REMOTE
Notes from REQUAL:
Required Experience & Skills
Proven experience writing:
Marketing and informational webpages
Microcopy for application flows and digital experiences
End-to-end content for user journeys (from landing page through online application)
Hands-on experience working in Figma, including:
Writing and editing content directly within Figma (not just leaving comments)
Working within pre-designed components
Adjusting content that may influence layout or visual presentation
Experience transitioning finalized content from Figma into AEM
Strong understanding of:
Content hierarchy and information architecture
Structuring content in a way that is intuitive and user-centered
Organizing information clearly and logically across pages and flows
Demonstrated ability to:
Uphold brand voice, tone, and style standards
Partner with stakeholders and confidently discuss content strategy and decisions
Familiarity with working inside an existing design system, rather than creating one from scratch
Deep understanding of user journeys and flows, including how users arrive at a page, interact with content, and complete key actions
Experience Preference
B2C experience is strongly preferred over B2B
Looking for a more relaxed, conversational tone that resonates with end customers
UX writing certification is preferred.
Preference for candidates who have worked at larger, enterprise-level organizations
Interview & Portfolio Expectations
Candidates should expect to walk through their portfolios, specifically highlighting:
Webpage development
Application flows
UX writing decisions and rationale
Collaboration with design, product, and stakeholders
*HALTS EOD TUESDAY
Seeking a UX writer with strong experience in designing end-to-end user flows-specifically around membership application journeys, eligibility checks, and benefits messaging-who can create clear, concise microcopy and content for digital landing pages that guide users through joining and bundling services like insurance.
*Skills*
SEM Rush, Figma, MS Word, UX Writing Certification, SEO, AP Style, Style Guides
*Top Skills Details*
SEM Rush,Figma,MS Word,UX Writing Certification,SEO,AP Style,Style Guides
*Additional Skills & Qualifications*
Experience Preference
B2C experience is strongly preferred over B2B
Looking for a more relaxed, conversational tone that resonates with end customers
Preference for candidates who have worked at larger, enterprise-level organizations
*Experience Level*
Expert Level
*Job Type & Location*This is a Contract position based out of San Antonio, TX.
*Pay and Benefits*The pay range for this position is $40.00 - $42.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully remote position.
*Application Deadline*This position is anticipated to close on May 20, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.