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Engagement Agent

Tata Consultancy Services · Multiple locations ·

Pay:
$70,000-$75,000/yr
Job type:
Full Time

ob Description
Description:
Interacts with clients, ensuring successful delivery of services and
high customer satisfaction. This role acts as the primary contact for Mid-Market Platinum
Customers.
Responsibilities:
1. Manage Client Relationships and Communications.
2. Resolve issues and escalate risks
3. Monitor engagement performance and outcomes
4. Ensure compliance with organizational standards and SLO benchmarks.
Salary Range: $70,000-$75,000 a year