Customer Onboarding Specialist - DRS

Customer Onboarding Specialist - DRS

The Brink's Company is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.
We are seeking an accomplished and dynamic Customer Onboarding Specialist - DRS to join our team. In this role, you will play a critical part in planning, scheduling, coordinating, organizing and leading all aspects of medium to large sized projects as they pertain to new business implementations, existing customer conversions, and other strategic digital retail solutions (DRS) initiatives, contributing to our ongoing success and strategic goals. As part of the DRS Product Team, you will provide support and coordination of DRS activities and assist in implementing strategies and tactics focused on product line growth and profitability.
Key Responsibilities:

Direct interaction and effective coordination with external customers, sales, operations and functional groups
Project Lifecycle Management Initiation, Planning, Implementing, Controlling & Closing
Cost & savings tracking
Developing, interpreting and defining project requirements Statement of Work deliverables
Effective task assignment and project organization
Developing and managing a project timeline
Determining project risk exposure and developing remediation & migration plans
Determining project performance (KPI) status cost & schedule
Effective problem resolution root cause corrective action
Process and work standardization
Managing concurrent competing project demands
Perform other duties as assigned or necessary
Minimum Qualifications:

Bachelor's degree in Industrial Engineering, Operations, or Business Management
Minimum of 3-5 years of experience for new business implementations
Minimum of 2 years of experience working directly with customers
Minimum of 2 years of experience with all Microsoft Office applications (specifically MS Outlook, MS Project, & MS Excel)
Preferred Qualifications:

CaPM or PMP certification
Complex project management
Transportation or routing experience
Financial or banking industry experience
Lean practice Kaizen, Process Definition, A3, PPAP, TPS, CPI
Project Management software experience
Interaction with Executive Staff Internal and External
Cost and benefit analysis development
Based in Canada
Additional Requirements:

Strong consultative, analytical, and problem-solving skills
Excellent interpersonal/communication and presentation skills
Detail oriented with strong organizational, planning, and time management skills
Solutions oriented
What's Next?

Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.
Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network.
Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.