Director of E-Commerce & Digital Brand Operations
Full-Time | Leadership Role - 100% on-site
Position Summary
Our client in Houston is seeking a Director of E-Commerce & Digital Brand Operations to lead the company’s online sales growth, digital brand presence, customer experience, and day-to-day e-commerce operations. This role will oversee Shopify operations, digital marketing initiatives, merchandising strategy, and customer engagement while supporting the overall brand experience across both digital and retail channels.
Why Work Here
- Opportunity to make a significant impact within a growing luxury retail brand
- Collaborative, team-oriented environment with strong leadership support
- Ability to shape the company’s digital presence, customer experience, and growth strategy
- Competitive compensation and benefits package
- Work with a company that values creativity, innovation, and elevated service
Key Responsibilities
- Oversee daily e-commerce operations, ensuring a seamless online customer experience
- Manage and optimize the company’s Shopify platform, including product launches, merchandising, promotions, and site updates
- Develop and execute digital marketing strategies across social media, email marketing, paid advertising, and brand campaigns
- Drive online revenue growth through customer acquisition, retention, and conversion optimization initiatives
- Analyze website, sales, and marketing performance metrics to identify opportunities for growth and improvement
- Collaborate with internal teams and external partners to maintain consistent brand messaging and visual presentation
- Oversee online merchandising strategy, including product assortment, collections, and seasonal campaigns
- Support customer engagement initiatives across digital channels while maintaining a luxury brand experience
- Assist with boutique operations, client events, and brand initiatives as needed
Qualifications & Experience
- 5+ years of leadership experience in e-commerce, digital marketing, retail operations, or brand management
- Strong Shopify experience strongly preferred
- Experience managing digital marketing campaigns, social media strategy, and online brand presence
- Understanding of online merchandising, customer engagement, and conversion optimization strategies
- Experience analyzing KPIs, website analytics, and sales performance data
- Strong leadership, communication, and organizational skills
- Ability to work in a fast-paced, entrepreneurial environment while balancing strategic and operational responsibilities
Schedule Expectations
- Schedule flexibility required based on business and campaign needs
- Occasional Saturdays or special events may be required
- PTO may be limited during peak holiday retail periods