Audio-Visual Service Technician

At FORT, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces and it all starts with the people who make them possible. FORT (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.
What You Will Be Doing:
You would diagnose and resolve technical issues with AV systems, including troubleshooting connectivity
Provide technical support and training to clients on the operation and functionality of AV equipment
Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
Assist in documenting service procedures and service-related activities
Collaborate with team members to meet project deadlines and deliver high-quality service to clients
What You Bring to Assure Success:
Previous experience in the service or installation of AV systems
Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
Ability to load code and DSP files including Crestron, BIAMP, and Q-SYS
Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
Excellent communication skills with a customer service-oriented approach
Ability and willingness to travel to customer sites
CTS Certification is preferred but not required with the right experience. Any other industry related certs or training are also a plus. (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)
Why Should You Apply?
At FORT, your work matters, and its easy to see the impact you make. Thats because were 100% employee-owned, and everyone here has a stake in how we show up for each other, our customers, and the future were building. Youll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORT is a place where you can bring your best and build whats next.
FORT offers the following benefits to our employee owners:
Medical Insurance : Options for HDHP and Copay plans.
Dental and Vision Plans
Employer Paid
Short-Term Disability
Voluntary Life Insurance and Long-Term Disability
Employee Stock Ownership Plan (ESOP) : 401(k) Match, Profit Sharing & Dividends
Health Savings Account (HSA) and Flexible Spending Account (FSA)
Employer Paid Employee Assistance Program : Three face-to-face visits with a counselor plus additional financial, legal, and health resources.
Tuition Reimbursement
FORT is an equal opportunity employer. Disabled/Veterans.
To receive consideration, an interested person must apply through the FORT career site at https://jobs.dayforcehcm.com/en-US/avisystems/CANDIDATEPORTAL