Regional Manager, Resident Services
Project Access Inc is a dynamic non‑profit organization serving over 27,000 children, families, and seniors in affordable housing and workforce communities across the country. We connect, engage, and empower residents through four key initiatives: Economic Stability, Education for Youth & Families, Health & Wellness, and Community Building.
About this position
The Regional Manager provides strong leadership for the Resident Services Coordinators (RSCs) at Project Access Family Resource Centers, ensuring key initiatives and core services are implemented according to the Program Model and contracts. The role oversees resource center budget development, partnership building, program development and evaluation, staff training, compliance with safe practices, and engagement with residents, property managers, and community partners.
Leading & Developing Staff
- Responsible for the performance at each Resource Center within scope of oversight, ensuring services included in contracting are delivered; evaluate RSC monthly reports and records in database to ensure quality services and impact goals are met.
- Develop annual goals in coordination with Program Director that are outcome‑oriented and help build the Project Access brand and fulfill the mission.
- Hire and lead all RSCs who work at each site, including recruiting, managing performance, creating a positive team environment, and evaluating hours worked by each RSC to ensure they are not being overextended.
- Ensure safe work environments and strong relationships with property managers, partners, volunteers, and residents are established and maintained.
- Conduct quarterly site visits to centers to connect with staff, meet with residents and property managers, and ensure safe practices and program compliance. Identify concerns such as staff overallocation or needed resources and elevate to Program Director as needed.
- Manage coverage for centers as needed.
- Ensure all Resource Center staff and volunteers receive necessary training upon hire/start and continual development, including processes and policy guidance.
- Assist staff with the development of strategies and goals related to resident outreach and retention.
- Work with staff to develop annual budgets, approve site‑related expenses, and maintain strong fiscal responsibility.
- Assist staff with onsite program development and evaluation.
- Develop staff – provide coaching, guidance, and direction; identify staff training needs and create opportunities for staff development.
- Model and reinforce Project Access cultural value.
Administrative
- Partner with Program Directors and Director of Social Impact to evaluate programmatic needs for each site, assessing demographic, property manager feedback, investor expectations, cost requirements, and analyzing available data.
- Receive all escalated matters, including incident forms and property manager concerns.
- Manage the set‑up of new Family and Senior Resource Center sites, which can include out‑of‑state locations, and coordinate the ordering of all needed supplies, equipment, and resources.
- Establish relationships to continue to have a pipeline of investors and partners; includes universities, community service agencies, schools, and other providers to support sites.
- Gather testimonials to help build the Project Access brand and demonstrate return to investors and partners, to provide as content for the Annual Report and to accompany "Thank you" gifts for donors and investors.
- Perform other related duties to benefit the mission of the organization.
What you’ll bring
- Bachelor’s Degree in Social Work, Human Services, or related field.
- Minimum of three years management experience; preferably in the nonprofit field.
- Experience in supervising programs and program evaluation.
- Works effectively in an entrepreneurial, collaborative environment and is able to direct and work in harmony with a diverse group of highly motivated and capable individuals.
- Demonstrated supervisory skills with ability to lead a team and achieve results.
- Excellent written and verbal communication skills.
- Demonstrated relationship‑building skills; solid judgment; critical thinking skills.
- Strong time management, administrative and organizational skills.
- Intermediate skill level with MS Office (Excel, Word, Publisher) and Outlook.
- Valid Driver’s License, clean driving record, and current automobile insurance.
- CPR & First Aid certified.
- Successful completion of background check.
- The physical activity may include minimal lifting, bending, walking, kneeling, reaching, and step climbing. Ability to lift up to 30 pounds.
Details
- Work location: Remote position based in Raleigh or Charlotte, NC
- Work schedule: Full‑time, Monday through Friday (may include evenings and occasional weekends)
- Supervises: Team of Resident Services Coordinators located in Maryland, North Carolina, and Virginia (8 sites, 9 staff)
- Travel: Regular visits to all resource centers in the assigned region (up to 50%)
- Annual compensation: $63,000 – $68,000
- Benefits:
- Health insurance, dental insurance, short‑term disability, term life insurance, and an Employee Assistance Program (EAP). Voluntary benefits available at 100% employee cost: vision insurance, voluntary life insurance, pet insurance, and supplemental benefits.
- Safe Harbor 401(k) with 4% company match.
- Paid time off + 14 paid holidays.
Project Access, Inc. is an at‑will and equal‑opportunity employer, committed to creating an equitable and inclusive workplace. We value diversity in all its forms and provide an inclusive workplace. All qualified applicants will receive consideration.
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