Senior Director of UX Design and Research

Requirements
You are a fit for this role, if you have:

Lead multiple managers across entire business segment portfolio spanning design, research, content design, and accessibility disciplines

Develop managers into strong people leaders who can coach and develop their own teams independently

Set talent strategy for segment including hiring plans, succession planning, and leadership development programs with multiple ready-now successors for each manager role

What the job involves
Thomson Reuters is seeking a Senior Director of UX Design and Research to lead our Tax & Accounting (TAAP) and Corporate Tax & Trade (CT&T) Product Families.

In this role, you will lead multiple managers across product design teams comprising designers, researchers, content designers, and accessibility specialists

You will drive our AI product transformation across complex applications and problem spaces, partnering with segment product leadership, engineering executives, and senior stakeholders to deliver experiences that empower our customers—from small entrepreneurs to large corporations and government clients across the globe—to confidently navigate their most complex challenges

As a Senior Director of UX Design and Research, you will set segment-level design strategy aligned to multi-year business goals, drive resource allocation across products including acquisition integration, and be accountable for segment design maturity and capability building

You will shape how AI-powered experiences balance innovation with responsible design practices while driving measurable business impact across your segment portfolio

Segment-Level Strategy & Vision:

Drive segment-level design strategy aligned to multi-year business goals, defining strategic themes that guide annual investment priorities

Articulate how design capabilities enable competitive advantage and shape segment roadmap by identifying high-value experience improvements

Partner with segment President and business leaders to set segment experience vision that drives measurable business outcomes

Lead the design of AI-powered experiences including agentic workflows, generative interactions, and human-in-the-loop systems across your segment

Establish design standards for AI patterns, prompt design guidelines, evaluation criteria, and responsible AI practices across segment

Build diverse leadership pipeline with intentional development investments including executive coaching, rotational assignments, and stretch projects

Create segment culture aligned to organizational values through visible leadership and accountability with strong manager effectiveness and retention

Operational Excellence & Scale:

Optimize segment operations for scale and quality, designing operating model that balances autonomy and alignment across multiple teams

Implement segment-wide metrics tied to business outcomes with regular reviews including customer satisfaction, time-to-market, design system adoption, and team effectiveness

Ensure consistent quality standards while enabling team flexibility through governance model and design system

Drive resource allocation across products including multiple annual acquisition integrations

Drive continuous improvement culture with measurable impact in team effectiveness scores

AI & Innovation Leadership:

Partner with data science and engineering leadership to shape AI model requirements and align system behaviors with user needs at scale

Translate model behaviors, data inputs, and system limitations into coherent UX patterns that drive user trust and adoption across segment

Establish segment AI design capabilities and standards, ensuring teams can design transparency moments, safety guardrails, override options, and recovery states

Drive responsible AI practices including transparency, fairness, bias mitigation, and user empowerment across all segment products

Executive Influence & Stakeholder Management:

Influence segment executive team and cross-segment peers through strategic partnership and thought leadership

Partner with segment leaders on strategic initiatives, presenting design impact regularly to executive leadership

Evangelize design value in executive forums and board updates, connecting design to business outcomes and competitive advantage

Broker cross-segment collaboration on enterprise customer needs and shared platform initiatives

Mentor design leaders across organization and serve as design advocate at executive level

Customer-Centric Strategy:

Drive customer-centric strategy across segment by synthesizing customer insights to identify systemic issues and opportunities affecting multiple products

Shape segment strategy based on deep customer understanding from research, account reviews, and executive relationships

Serve as credible customer voice with segment executives and key accounts, presenting insights regularly to leadership team

Ensure segment teams have access to customer insights and research capabilities with appropriate annual budget for research tools, studies, and staff

Establish segment customer satisfaction goals with accountability through regular reviews

Represent segment in customer advisory boards with strategic accounts and strategic account reviews

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