Director Program Support (DSO)

Business Unit:

MTA Construction & Development

Location:

New York, NY, United States

Regular/Temporary:

Regular

Department:

Delivery Services Office

Date Posted:

Oct 22, 2025

Description
This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Details
JOB TITLE:

Director, Program Support

AGENCY:

Construction & Development

DEPT/DIV:

Delivery/Systems

REPORTS TO:

Senior Vice President, Program Executive

WORK LOCATION:

2 Broadway

HOURS OF WORK:

8:30 AM to 5:00 PM or as required (7.5HR/ DAY)

HAY POINTS:

924

SALARY RANGE:

$125,983 to $171,519

Summary
The Director Program Support has a significant level of authority for decision-making, staffing, and budgeting for their functional area of responsibility, subject to approval by senior management within MTA Construction & Development. Decision‑making authority is somewhat defined as the freedom to determine how to accomplish work goals. The Director is guided by various procedures and specialized standards. Makes recommendations for policy and procedural changes with final approval from senior management and supports the implementation of such changes.

Responsibilities

Provide direction within the area of responsibility to ensure effective implementation of administrative processes and recommend efficient departmental or business unit operations.

Manage provision and coordination of administrative functions within the area of responsibility or a business unit, including capital project budget administration, procurement requests, payment coordination, timecard/job charge management, space management (including field offices), non‑revenue vehicle management, training/travel requests, overtime management, audit response, internal controls, and equipment/supplies management.

Coordinate with related parties throughout C&D and MTA agencies.

Manage the development, analysis, reporting, and maintenance of data and related systems for effective operations in project management, business units, or departmental operations.

Provide input into overall strategy and approach in consultation with senior management.

May manage budget activities and requests for a program of capital projects within a business unit or for departmental operations.

Directly prepare data analysis, reporting, and presentations related to capital project management, business unit, and/or departmental operations.

May direct data and document management activities for project management systems within a business unit or integrated project.

May manage activities to prepare and support personnel requests and documentation for a department or a business unit, including temporary staffing services.

Coordinate within the business unit(s).

Maintain related reports and data.

May manage and provide input to resolve complex issues for contracts and procurement requests supporting operations or capital program/project‑related issues.

Education and Experience

Bachelor’s degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field.

Minimum of ten (10) years of related experience.

Minimum of at least five (5) years in a managerial or supervisory role and/or project manager role in a large, multi‑faced organization.

Demonstrated experience in managing diverse administrative functions supporting operations of a large organization.

Experience implementing MTA policies and practices related to project management, budget, human resources, procurement, payment processing, facilities management, timekeeping, and/or other administrative functions preferred.

Ability to manage complex, sensitive issues with high confidentiality and judgment.

Excellent communication and interpersonal skills.

Ability to build relationships and work collaboratively with stakeholders at all levels.

Demonstrated ability to work in a high‑profile, high‑pressure environment effectively.

Focus and ability to deliver results, organizational effectiveness, and continuous improvement.

Proven leadership as a change agent and creative/innovative thinker with the ability to align organizational goals with solutions to drive process improvements.

Excellent team‑building, listening, problem‑solving, and prioritization skills.

Proficiency in PeopleSoft, Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook), Power BI, Teams, or similar applications.

Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Opportunity Employers
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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