Account Management Director

Requirements

The ability to quantify and effectively prioritize opportunities, develop concepts and deliver solutions is critical
Demonstrated sales and account management experience, with a proven track record of driving revenue growth; strong knowledge of the payments industry preferred
Demonstrated experience managing client relationships, with strong negotiation, influencing, and problem-solving skills
Strong business judgment and strategic thinking, with the ability to integrate insights across functions such as product, marketing, operations, and finance
Excellent communication and presentation skills, with the ability to articulate complex solutions and value propositions to clients and stakeholders
Self-starter with strong organizational and time management skills, capable of managing multiple priorities in a fast-paced, dynamic environment
Proven ability to operate effectively in complex and evolving environments, with adaptability, creativity, and resilience
Strong understanding of card and payments industry trends, with the ability to position Mastercard solutions effectively and differentiate in the market
Proficiency in Microsoft PowerPoint and Excel
Technologically savvy, with the ability to quickly learn and leverage new tools and platforms
Willingness to travel up to 30%
What the job involves

The Prepaid account management team is made up of account managers and solution sales experts who are focused on educating, promoting and leading the sell in of the Mastercard Prepaid product suite and Mastercard assets across different prepaid verticals including Consumer, Commercial and Public Sector programs within the U.S. Region
Our goal is to extract the greatest value from our customer relationships
The team works closely with the Global Products and Solutions organization and other internal business partners to develop opportunities to increase Mastercard’s share of business
The key focus of this role is to develop and execute aggressive account sales plans to meet the growth objectives of the Mastercard Prepaid strategy
This role is a customer-facing position which requires exceptional strategic selling, relationship management and business development skills
Achieve Prepaid strategic objectives for an assigned customer set
Grow and retain brand share, optimize existing programs and expand product offering uptake to drive revenue and value creation for Mastercard and our Prepaid customers
You’ll manage and grow assigned customer accounts, driving strong relationships and long‑term value
Deliver against sales targets for Mastercard products and services, including net revenue goals from both existing and new business
Partner with the U.S. Prepaid product team to support the development and execution of the Prepaid strategy and go‑to‑market plan, ensuring alignment with account objectives
Develop and maintain a robust sales pipeline, leveraging internal resources and market insights to drive growth
Utilize data analytics and competitive insights to assess customer performance and identify incremental revenue opportunities
Design and deliver tailored solutions that address customer needs while driving revenue, profitability, and value for both Mastercard and the customer
Collaborate with customers to establish and execute annual business plans and quarterly reviews, tracking progress against shared objectives
Lead contract negotiations and execution in partnership with Finance and Legal to ensure timely and compliant agreements
Engage key decision‑makers in strategic discussions around new and emerging issuing opportunities, positioning Mastercard solutions and industry insights to drive new revenue streams
Act as the voice of the customer by sharing market feedback and opportunities with internal partners to enhance existing solutions and inform new product development
Partner closely with internal stakeholders, including Product, Services, Finance, Legal, Franchise, Public Sector, Operations, and Technical Account Managers, to ensure seamless execution and holistic account support
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

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