Job Title : Desktop Support Engineer/ AV Technician
Location : NY 55 Thomas,10013 (Onsite)
Contract : 24 Months
W2 Only-
Summary:
The A/V Technician is responsible for delivering reliable, high-quality audio-visual support across our Events and other High-Profile meetings, conference rooms and overall A/V technology footprint, and client and business facing Zoom systems and accounts. This role serves as a key operational resource for daily A/V service delivery, including Event Support, incident response, A/V system maintenance, Zoom environment support, and conference room readiness.
Key Responsibilities
- Event and Meeting support
- Experience supporting live in-person and broadcast Events, operating professional presentation hardware (Video switchers, audio mixers, PTZ camera control)
- Experience supporting, and troubleshooting of enterprise event AV including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco and Logitech.
- Experience supporting C-Suite level executives, working comfortably to provide audio/mic support
- Conferencing & Room Support
- Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies, including customer facing support for in-meeting A/V technologies
- Troubleshoot and resolve incidents across devices, DSPs, CPU’s, cameras, microphones, and displays.
- Perform fleet-wide room certification and readiness checks.
- Maintaining Conference Room systems, ensuring Firmware and software currency is updated
- Frequent Conference room testing and functionality checks
- Incident Response, Ticketing & Service Management
- Manage, triage, and resolve A/V incidents and requests through the corporate ITSM (ServiceNow or Jira).
- Maintain strong ticket hygiene: timely updates, root-cause notes, detailed resolution steps, and proper closure.
- Monitor SLA performance, escalate when necessary, and help ensure consistent service delivery.
Qualifications Required:
- 3–5 years of experience supporting Audio/Visual technologies, preferably in a corporate setting, with an emphasis on Event support.
- Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and audio and video control systems.
- Must have strong customer-facing skills and be comfortable interacting with C-Suite executives
- Strong understanding of A/V signal flow, acoustic principles, IP networking fundamentals.
- Strong documentation and communication skills.
- Must have an energetic approach and a curious mindset, able to work independently when needed, but also able to work seamlessly in a tightknit team setting in a fast-paced environment