Account Manager

About Assisted Living Mansion: We are a specialist marketing agency built by senior care operators, for senior care operators. Our founders actively own and operate assisted living and memory care communities, giving us firsthand operational insight most agencies simply do not have. We help senior living operators increase occupancy, generate tours, strengthen their online presence, and grow their businesses through high-quality marketing execution and client support.

"You got the operations. We got the marketing."

Why This Role Exists
We are scaling our customer base and need an Account Manager who can own the customer experience across a portfolio of active client accounts. This role is responsible for communication, campaign coordination, onboarding, quality control, reporting, retention, and overall account success.

About The Role
The Account Manager oversees approximately 15 active client accounts and acts as the day‑to‑day strategic and operational contact for each client. You will work closely with leadership and our remote production team to ensure high‑quality marketing execution, strong communication, timely lead routing, and long‑term client retention.

What You'll Do

Serve as the primary point of contact for assigned client accounts

Lead weekly client communication via Slack, Loom, email, and scheduled calls

Review and approve marketing content prior to publication

Coordinate with internal production and support teams to ensure timely execution

Monitor client performance metrics and prepare monthly reporting summaries

Manage onboarding for new client accounts

Maintain strong organization, responsiveness, and client satisfaction

Identify opportunities for account growth and retention

This role is measured on outcomes, not activity.

Primary metric:

Monthly customer composite score

Each client completes a short monthly survey (3–5 Likert questions covering communication, content quality, results, responsiveness, and overall satisfaction).

Scores are averaged into a composite score per client, then weighted across the AM’s portfolio.

Survey is sent automatically — not by the AM directly.

Customers do not know scores affect compensation.

Bonus is paid quarterly using a 3-month trailing composite, with the lowest single month dropped before averaging.

This is the central performance signal for the role.

Secondary metrics

Annual retention rate of accounts under management (target 85%+)

Cost per acquisition outcomes per client (move‑ins, tours, investor calls — milestone-appropriate)

Onboarding cycle time (target: client fully active by week 6)

Account growth rate (% of accounts that upgrade or add scope over time)

Qualifications
Required

3+ years of agency, account management, client services, or digital marketing experience

Experience managing multiple client accounts simultaneously

Strong written and verbal communication skills

Highly organized with strong attention to detail

Comfortable working independently in a remote environment

Preferred

Senior care, healthcare, hospitality, or real estate marketing experience

Agency experience preferred

Familiarity with Slack, Monday.com, Canva, Mailchimp, or Google Workspace

Compensation & Benefits

Compensation: $70,000 base + performance commission (OTE $106K+)

Medical, dental insurance

PTO and paid holidays

Remote-first flexibility

Company-provided software and equipment

Professional development support

The Pay Range For This Role Is
70,000 – 110,000 USD per year (HQ)

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