Sr. Sales Manager

Senior Sales Manager (Hybrid)
Windrose on Hudson – a Riverside Conference Experience located near the Hudson River, offering 248 well‑appointed guestrooms and over 70,000 square feet of meeting and event space.

Responsibilities

Proactively prospect into assigned markets and build strong relationships with existing accounts through trade show participation, outside calls, in‑house entertainment, site tours, and fam trips.

Respond in a timely manner to incoming group/catering opportunities within assigned markets; refer opportunities outside these markets to the appropriate sales associate.

Work collaboratively with other sales channels (e.g., on‑property resources) to ensure sales efforts are coordinated, complementary, and not duplicative.

Understand the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand – and how to position the property against them.

Ensure business booked is within hotel parameters; close the best opportunities for the property based on market conditions, the property’s needs, and sell guidelines.

Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence), and transfer accurate, complete, and timely information to the Conference Planning Team in accordance with hotel and brand standards.

Actively up‑sell each business opportunity to maximize revenue.

Build and maintain strong working relationships with key internal and external stakeholders.

Utilize company marketing initiatives and incentives to close business.

Follow up on opportunities uncovered by the business development manager and Pyramid GSO team.

Identify and implement process improvements and best practices.

Promote accountability to drive superior business results, including successful execution of sales strategies and business processes.

Establish clear expectations for customers throughout the sales process.

Effectively resolve guest issues that arise as a result of the sales process, bringing issues to the attention of property and sales leadership when appropriate.

Execute exemplary customer service to drive satisfaction and loyalty by assisting the customer before and during their program/event.

Serve the customer by understanding their needs and recommending the appropriate features and services that best meet those needs and exceed expectations, building brand loyalty.

Travel up to 25% of the time; mileage, trains, meals and entertainment reimbursed with detailed records.

Compensation
Salary range: $75,000 to $85,000 plus a sales incentive plan paid quarterly based on booking production up to an additional 20% of salary.

Qualifications

Minimum of 5 years of relevant hotel or resort sales and marketing group and event sales experience in the hospitality industry.

Relevant university or college qualification or degree.

Understanding of corporate market dynamics, enterprise-level objectives, and business strategies to diagnose strengths and weaknesses, anticipate opportunities and risks, and develop actionable plans.

Knowledge of economic and accounting principles, including P&L statements, operating budgets, forecasting, scheduling, and financial data reporting.

Knowledge of total hotel revenue management concepts, processes, and strategies (including sales cycles, account management, pricing, and inventory management).

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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