Brand Protection Manager

Proactively managing strategic client journeys, the fully remote Brand Protection Manager will develop and implement tailored brand protection strategies, translating data into actionable insights while collaborating with cross-functional teams to exceed client expectations.
Key responsibilities

Own the customer journey by creating and improving brand protection strategies that exceed client expectations
Lead quarterly business reviews and strategy sessions, translating data into business value and demonstrating ROI
Serve as the liaison between clients and internal teams, collaborating to meet KPIs and identify growth opportunities

Required qualifications

Previous experience in Brand Protection, Customer Success, or Account Management, ideally within the IP or legal tech space
Ability to handle client calls independently and manage challenging conversations effectively
Familiarity with IP laws and trends is preferred but not mandatory; a strong willingness to learn is essential
Comfort with navigating various platforms and technical tools, with a proactive approach to problem-solving
Experience in a fast-paced, collaborative tech environment rather than a traditional law firm setting