Senior Vice President, Strategic Account Services

Job Description
The SVP has established expertise in therapeutic areas and brand strategies on client accounts they currently support.

Additional responsibilities include:

Transitioning to an increased agency leadership role.

Managing direct reports.

Serving as a strategic architect for enterprise-level client partnerships.

Steering innovation initiatives designed to differentiate the agency’s offering (e.g., digital accelerators, data-driven engagement models).

Responsibilities
The SVP, Strategic Account Services is the strategic lead for multiple accounts, focusing on the global health of those accounts. Key responsibilities include:

Cultivating relationships with clients and internal agency stakeholders to support teamsin managing and growing current and prospective business.

Providing leadership in spearheading integrated educational marketing solutions thatmeet client goals and brand objectives.

Strategizing with key accounts to identify opportunities to increase revenue and enhanceclient relationships.

Translating market, competitive, and portfolio-level insights into actionable growthstrategies.

Guiding internal teams in developing forward-looking strategies aligned to client brands’ lifecycles.

Core Areas of Responsibility

Client Focus and Service

Establishing and maintaining strategic partnerships with contacts at the highest level ofdecision-making authority within client organizations.

Representing the agency in all meetings, discussions, and communications involving theoverall execution of work.

Providing executional insight and expertise across all agency services and capabilities.

Understanding the product/science/therapeutic space and proactively providing strategicrecommendations and innovative solutions.

Staying informed on therapeutic area information and proactively sharing competitiveactivity with clients.

Possessing in-depth knowledge of competitor products and key marketing messages.

Being fully knowledgeable about industry guidelines to ensure a compliant environment.

Being knowledgeable about client-specific compliance guidelines and offeringrecommendations for gaps in adherence.

Strategizing with account leads on potential opportunities to sell solutions and accuratelyforecasting opportunities.

Sharing guidelines with internal teams at various stages of project development and reviewing work in progress to ensure quality standards and strategic alignment.

Providing onsite client/KOL/program management as needed.

Monitoring client/agency work for continuous improvement.

Alerting leadership of any issues that may affect client relationships, deliverables, orbudgets.

Expanding client relationships, maintaining high client satisfaction, and developingstrong agency advocates.

Facilitating annual strategic reviews and business-planning sessions with teams and/or senior client partners.

Organic Growth/Business Development

Driving new and prospective business execution within accounts and as assigned bysupervisors.

Proactively identifying business opportunities/risks across accounts and regularlycommunicating the state of the union with supervisors and agency management.

Developing proposals and budgets based on opportunities or new business pitches,working with senior agency leadership.

Collaborating with senior leadership to identify new opportunities to expand currentbusiness.

Identifying areas within accounts where there are unmet educational and promotionalneeds based on understanding of client brand strategy.

Continuing relationship maintenance with previous clients to leverage for future needs.

Partnering with Clinical leads to provide proactive strategic insights and brandrecommendations.

Leading development of thought-leadership assets or innovation to support agencydifferentiation.

Partnering with Data/Digital/Innovation teams to craft value propositions.

Supporting pipeline opportunity evaluation and prioritization across therapeutic areas.

Leadership

Performing with the highest level of integrity and accountability and instilling these valueswith teams and peers.

Including teams in problem-solving and triaging issues to enforce commitment andaccountability.

Ensuring the highest level of productivity from each team member.

Ensuring all team members are fully versed on specified client compliance and regulatoryrequirements.

Encouraging and supporting team members by providing additional responsibilities andtasks while balancing guidance and autonomy.

Understanding the position description of all account roles and how each translates towork in practice.

Providing mentorship to account leads and direct reports and creating professionaldevelopment plans.

Writing and delivering annual performance evaluations and performance goals for directreports.

Ensuring direct reports are appropriately managing their teams, reviewing P&D plans, and assisting in annual reviews.

Engaging in quarterly touchpoints with teams to assess progress and providing summaryreports to leadership.

Identifying gaps in team resources early and making recommendations to seniorleadership to meet program deliverables.

Demonstrating leadership through discussions and presentations to colleagues.

Being available and accessible to all team members at any time.

Taking responsibility and accountability for each team and project under their purview.

Implementing onboarding plans for new hires and managing them based on the plan.

Participating in succession planning and ranking activities as warranted.

Coaching teams in consultative selling and strategic narrative development.

Business Knowledge/Operational Practices

Prioritizing new hire interviews to identify and select prospective candidates for the teamor agency.

Following and reinforcing agency standard operating procedures.

Actively participating in the design and execution of process changes as required forteams.

Adapting to change and driving/managing change within the agency.

Identifying and recommending process improvements to gain incremental profit.

Overseeing the execution team and providing the client with agency perspectivethroughout program development.

Filling gaps on accounts as needed until resources are identified.

Contributing to agency capability development, including new service lines or offeringenhancements.

Communication

Regularly communicating brand/account information and updates to extended internalteams.

Coordinating with other cross-functional team leads to optimize work processes andensure efficiency and quality control.

Providing feedback and recommendations for agency process improvements and communicating these to senior leadership.

Communicating agency updates to teams.

Drafting strategic narratives for pitches and leadership meetings.

Serving as a spokesperson for agency strategy during pitches or leadership meetings.

Financial Accountability

Being responsible for the overall financial health of accounts under their purview andunderstanding how this impacts the global health of the agency.

Ensuring self and teams are updating forecasting spreadsheets with sold and proposedbusiness opportunities on a weekly basis.

Supporting teams in developing proposals and budget estimates based on client needs,ensuring proposals clearly define the scope of work and budgets align with the scope of services.

Ensuring teams document scope changes or added services and obtaining clientapproval before proceeding.

Regularly reviewing accounting reports of expenditures and time sheets for each projectwith account leads to address scope changes proactively.

Ensuring reconciliations are completed by teams in a timely manner and providing necessary reconciliation documentation to clients.

Qualifications

Experience: Minimum of 7 years of agency experience, with at least 4 years in progressive account management within medical communications or client-side product management.

Education: Bachelor’s degree.

Travel: As business requires.

Skills:

Proven track record of generating new organic business and executing novel tactics, strong command of scientific information, and experience managing direct reports.

Demonstrated experience developing account growth, portfolio expansion strategies, and competitive positioning.

Experience partnering with Business Development teams to shape pipeline opportunities.

Preferred Qualifications

Experience across multiple products, therapeutic categories, and client companies.

Prior involvement in agency-wide growth initiatives, thought-leadership development, or go-to-market planning.

Additional Information
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.

Compensation Range: $180,215- $299,637 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will b 06/18/2026.

#J-18808-Ljbffr