Onsite AV Specialist

ADOPT Onsite AV Specialist

The ADOPT Onsite AV Specialist works daily at an assigned client site, providing technical and operational support for audiovisual systems and services. This role requires strong technical expertise combined with exceptional client relationship skills to ensure superior satisfaction and support the renewal and growth of the ADOPT onsite support agreement. Responsibilities include meetings, conference, and event support; inventory management; reporting; preventative maintenance; and troubleshooting system or equipment issues. The Specialist Lead applies advanced technical skills to maintain, repair, and optimize AV systems and infrastructure.
What You'll Do:
Collaborate effectively with Diversified team members and cross-functional departments.
Provide technical support for meetings, conferences, and events.
Identifies and resolves basic AV issues, including checking cables, connections, and equipment functionality.
Sets up and configures standard AV equipment such as projectors, displays, microphones, and speakers.
Participate in ongoing training and work under the guidance of senior technicians.
Delivers a high level of AV, broadcast, and unified communications (UC) support to clients.
Build and maintain strong customer relationships to promote satisfaction and long-term loyalty.
Performs preventative maintenance to ensure client rooms and systems operate optimally.
Troubleshoots system issues using appropriate test equipment to diagnose, verify, and document performance.
Escalate complex issues to Global Service Center agents, field service teams, engineering, or manufacturers as needed.
Collaborate with manufacturers on equipment servicing, including technical support, RMA processing, and repair coordination.
Document work requests, repairs, and events within ticketing systems.
Provides operational support for meetings and events as required.
Maintains accurate daily records of time worked, projects supported, and services performed for reporting and timesheet purposes.
Physical Working Environment:
This role is typically based in an office or corporate environment but may require work throughout a client's buildings or campus.
Work conditions may include:
Accessing equipment in confined or hard-to-reach spaces (under tables, behind displays, ceilings, closets, etc.)
Lifting and handling equipment up to 50 lbs.
Walking long distances regularly
Frequent use of stairs
Exposure to varying temperatures across environments
Managing occasional high-pressure situations due to system issues or client needs
What You'll Bring:
Education & Certifications:
High school diploma or equivalent
Required Skills/Qualifications:
Ability to pass background and driving record checks
Legal authorization to work in the United States (I-9 verification)
Demonstrated ability to build strong client relationships and maintain composure in high-pressure situations
Desired Skills/Qualifications:
1-2 years of AV systems support experience
Post-secondary degree or technical training certification
Client relations or customer service certifications
AVIXA CTS certification or similar industry credentials
Manufacturer certifications (e.g., Biamp, Crestron)
Networking or IT certifications
Experience troubleshooting video walls, DSP systems, and control systems
Familiarity with video conferencing, unified communications, and collaboration platforms
Experience providing in-person technical support to clients
Strong multitasking, organizational, and problem-solving abilities
Proven ownership mindset and solution-oriented approach
Excellent communication and client service skills with reliable follow-through
Strong attention to detail and technical aptitude
Knowledge of computer networking configuration and troubleshooting.
What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:
Multiple medical plan options to suit your family's needs
Dental (including orthodontic coverage) and vision plans
Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401k with Employer Match
Paid Time Off and Paid Holidays
Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
Commuter Benefits
And much more