Customer Order Specialist

Position Purpose
Answer incoming calls and e-mails from consumers, customers, and sales reps to take orders, answer inquiries, address complaints, troubleshoot problems, and provide product information. Assist with shipping department activities to ensure customer requirements are met. Assist with accounts payable tasks to ensure invoices are processed and paid timely.

Essential Duties

Respond to consumer, customer, and sales representatives’ telephone and email inquiries professionally

Provide consumers, customers and sales reps with product and service information

Communicate delivery times, issues, and customer concerns/complaints

Complete order entry, update customer files, invoice, and ship products

Analyze customer service problems, assist operations with shipping schedules, and help maintain accurate inventory of product

Maintain customer service standards and practices for exceeding customer expectations

Obtain necessary information to set up new customers

Foster an environment of open communication and collaboration between all departments to meet shipping schedules

Manage the movement of invoices, including workflow errors, within our accounts payable tool to ensure timely vendor payments

Accurately code and process invoices

Clear open receipts at month end to relieve the GF/IR balance

Handle vendor and internal inquiries promptly

Knowledge, Skills, Experience

ERP/MRP experience required; SAP and Kofax preferred

Excellent communication and data entry skills a must

A minimum of 2 years customer service experience required

Education / Certifications

High School Diploma and/or equivalent required; degree preferred

Qualifications

To perform this job successfully, an individual must be able to work independently and perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Ability to communicate effectively, including presenting information, comprehending and communicating detailed instructions, and reading and writing correspondence and memos, and having knowledge of commonly used concepts, practices, and procedures as required by the position.

Ability to apply common sense practices to carry out detailed oral or written instruction. Ability to deal with problems involving multiple variables in continuously changing situations.

Possess a sense of urgency and take ownership of assigned projects while able to work independently.

Proficient in English with excellent verbal communication and written skills.

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