Director of Account Management (Co-brand Team)

Requirements

Proven experience in account management, enterprise sales, or strategic partnership roles—preferably with major financial institutions or fintech clients

Proven ability to lead complex, high‑visibility initiatives involving large technology companies, financial institutions, and cross‑functional teams

Comfortable operating at both strategic and executional levels, with a strong bias toward action and follow‑through

Strong judgment, problem‑solving skills, and ability to operate in environments with evolving requirements

Exceptional communication skills, with experience preparing materials for senior executives and facilitating difficult conversations

Highly organized, detail‑oriented, and resilient in fast‑paced, high‑expectation settings

Collaborative leader who builds trust and credibility quickly across organizations

What the job involves

We are seeking a dynamic and results‑oriented Account Manager to lead and grow a co‑brand program with one of our largest and most strategic North American issuers

This individual will work closely with issuer, co‑brand, and internal Mastercard teams focused on sales, problem solving, and strategy

Reporting to a VP, this role will serve as the primary operational and execution lead, translating strategy into action, coordinating cross‑functional workstreams, and ensuring Mastercard consistently delivers at the highest level across all partner engagements

In this role you will have the ability to influence and grow revenue with two of the largest and most strategic partners in North America

This is a highly visible role requiring comfort operating in ambiguity, managing senior stakeholders, and driving execution across a fast‑moving, high‑expectation environment

Own the day‑to‑day leadership of program workstreams across co‑brand, issuer, and Mastercard

Serve as the primary operational point of contact, ensuring partner requests, deliverables, and commitments are clearly defined, tracked, and executed

Manage complex, multi‑party dependencies while maintaining pace and clarity across stakeholders

Act as the internal quarterback, coordinating across Product, Legal, Finance, Technology, Operations, and Account Management teams

Drive preparation for partner discussions, including agendas, briefing materials, executive readouts, and follow‑up actions

Ensure issues, risks, and escalations are identified early and surfaced with clear options and recommended paths forward

Support the VP in commercial planning, deal execution, and ongoing relationship management, providing analysis, insights, and recommendations

Translate partner needs into structured internal asks aligned to Mastercard’s strategic and commercial priorities

Help ensure consistent messaging, alignment, and operational readiness across all initiatives

Lead regular business reviews, operational updates, and performance tracking

Maintain clear documentation, timelines, and accountability for key initiatives

Support executive‑level communications by synthesizing progress, risks, and opportunities into concise narratives

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