Customer Success Strategist

Customer Success Strategist
Join Hearst Connecticut Media Group

Job Description
Customer Success Strategist – support digital advertising teams by building and maintaining strong customer relationships, ensuring client satisfaction, and driving retention and revenue growth. Manage digital media campaigns, provide performance analysis, and offer strategic recommendations. Work closely with sales teams and internal departments to exceed customer expectations.

Responsibilities

Act as the primary point of contact for customers throughout the entire lifecycle, from onboarding to ongoing relationship management.

Analyze KPIs and campaign data to identify strengths, weaknesses, and areas for optimization.

Develop and nurture long-term client relationships, focusing on increasing retention and growing revenue.

Become an expert on digital and print products and services.

Provide proactive customer support, addressing any concerns or issues and ensuring timely resolution.

Recommend new products and promotional opportunities to current clients and handle objections efficiently.

Join forces with sales teams to develop upsell opportunities and drive incremental revenue growth.

Lead internal teams in executing client campaigns, ensuring successful delivery of services and meeting client expectations.

Manage client pipeline and monthly revenue forecast in Salesforce.com, staying up to date on industry trends and best practices.

Create and deliver customized performance reports on digital media campaigns (SEO, SEM, social media, and web analytics), providing actionable insights and recommendations.

Utilize AI-powered software to enhance every stage of the sales cycle, from prospecting and planning to presenting and closing deals.

Qualifications

Education: BA/BS degree in Advertising, Marketing, or Communications a plus or equivalent experience.

Experience: 2+ years of business-to-business outside sales in advertising or media, with proven success in new business acquisition and exceeding revenue goals.

Skills: Superior presentation, interpersonal, and communication skills; technically savvy with experience in Google Analytics, Excel, Word, and CRM systems (Salesforce preferred).

Mindset: Goal-oriented, competitive, analytical, and forward-thinking with strong business and financial acumen.

Benefits

Dynamic Environment: A great work environment where it's never boring.

Comprehensive Training: Paid in-depth sales and product training.

Competitive Compensation: Competitive base salary with uncapped commissions for unlimited earning potential.

Collaborative Culture: Ideas and input are always welcome.

Physical Wellbeing: Medical, Dental, and Vision coverage for you and your family.

Retirement: Competitive retirement plan with matching program in most markets.

Generous Paid Time Off: Ample time off, including holidays and vacation.

Paid Parental Leave: Support for growing families.

Monthly Child & Dependent Care Reimbursement: Financial support for the care of your loved ones.

Emotional Wellbeing: Mental wellness benefits.

LGBTQ+ Inclusive Health Services: Inclusive healthcare designed for every individual’s unique needs.

Fertility Coverage & Menopause Support: Helping you along every step of your family journey.

Pet Wellness Reimbursement & Rover Credits: We care about your pets too.

Join us at Hearst Connecticut Media Group and become part of a team that values innovation, collaboration, and customer success. Apply now to make an impact in the Connecticut advertising market.

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