Account Manager

About MyGymDesk
MyGymDesk is a fast-growing B2B SaaS platform that helps fitness businesses across India—gyms, Pilates studios, yoga centers, CrossFit boxes, dance and martial arts schools—run their entire operations on a single, AI-powered platform. We launched commercially in March 2026 and are rapidly growing our pipeline.

We're hiring our first dedicated Account Manager to own the customer journey from trial signup to long-term retention.

Key Responsibilities
Trial Conversion & Inside Sales (~50%)

Engage promptly with trial users via call, WhatsApp, and email

Run product demos over video calls for fitness business owners

Understand prospect needs and recommend the right plan

Handle pricing conversations, share quotes, and close deals

Maintain accurate pipeline data and report weekly conversion metrics

Client Onboarding (~25%)

Conduct kickoff calls with new customers within 24 hours of signup

Walk customers through product setup and configuration

Ensure first-week activation milestones are met

Coordinate with internal teams for any custom setup requirements

Initial Support & Relationship Management (~25%)

Be the first point of contact for customer queries in the early weeks

Triage queries, resolve directly or route to the right team

Run 30/60/90‑day check-ins to ensure customer health

Identify upsell and cross‑sell opportunities

Capture product feedback and customer success stories

Must‑Have Skills

24 years in B2B Inside Sales, Account Management, or Customer Success (SaaS preferred)

Strong verbal and written communication in English and Hindi (Telugu is a plus)

Comfortable with 30–50 outbound calls a day and live product demos

End‑to‑end sales cycle experience with SMB customers

Strong organizational skills able to manage 50+ active accounts at once

Tech‑savvy with CRM tools, Google Workspace, and WhatsApp Business

Patient, customer‑first mindset

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