Relationship Manager, Financial Services (Midwest) - Remote

Relationship Manager, Financial Services (Midwest) - Remote
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Responsibilities

Management of existing customer relationships to increase adoption, use and growth of Experian's products and services (Credit Services and Decision Analytics are core, but collaboration with other department solutions is equally important)

Daily support of clients' strategic plans to ensure execution of Experian‑supported projects and serve as the business liaison between the client and internal departments, including dedicated Project Management and Client Success Teams, to ensure client satisfaction and measurable Return on investment

Educate clients on the latest Experian products and services relevant to customer‑focused feedback and shared industry insight through ongoing sales consultation that uncovers latest challenges and offers data‑driven recommendations. Partner with a team of subject matter experts, including sales consultants and engineers

Communicate with clients frequently—includes weekly/monthly/quarterly status calls (virtual) with and travel to client locations

Together with Client Executive partner:

Full responsibility for meeting annual sales revenue targets, driven through client renewals and organic growth of existing accounts through cross‑sell / up‑sell activities

Manage sales pipeline (Salesforce), revenue tracking, and forecasting to support team weekly, monthly, quarterly and annual vertical/territory/account planning and associated financial reporting

Negotiate complex client contracts for both standard and custom Experian products and services

Define and own strategic account plans to unlock investments focused on client's evolving goals

Research and reach assigned client organizations to drive alignment through executive and daily influencers to meet dynamic strategic account plans

Collaborate with internal and external partners to structure operational and strategic plans

Partner with consulting and client support teams to ensure scoping, pricing, contracting, execution and support of both standard and custom projects

Work with client support teams, product management and marketing personnel to ensure ongoing Voice of Customer (VOC) feedback and ongoing product and service education is maintained across the portfolio

Work with a wide range of internal groups—Operations, Legal, Compliance, and Finance

Develop relationships through communication with external and company partners

Create compelling presentations referencing relevant market trends, best practices and case studies

Qualifications

BS/BA or equivalent experience

Experience reaching and exceeding goals

5+ years of sales or relationship‑management experience within the stated industry or markets, including experience managing complex, mature, growing strategic client relationships

Fluency in data, software and financial services solutions

Demonstrated knowledge of the data and analytics ecosystem

Forge relationships with decision makers, senior executives across departments

Present industry‑specific customer insights to clients through quarterly business reviews and executive briefings

Use customer‑service skills to grow and cultivate client relationships

Ability to travel

Must reside in the Midwest Region (between Ohio and Utah) for this remote role

Benefits

Great compensation package and bonus plan

Core benefits including full medical, dental, vision, and matching 401(k)

Fully remote environment

Flexible time off including volunteer time off, vacation, sick leave, and 12 paid holidays

Base pay range: $68,000 – $112,000. Compensation reflects the cost of labor across several U.S. geographic markets. Within this range, individual pay is determined by work location and additional factors such as job‑related experience and education. You will also be eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity and affirmative action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, regardless of gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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