Account Manager

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This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range
$25.00/hr - $28.00/hr

Lead Recruiter at Dexian/Disys | Expert in Full-Cycle Recruitment | Connecting Talented Professionals with Premier Banking & Financial Opportunities…
Account Manager

Location:

Remote

Pay Rate:

$25–$28/hour

Schedule:

Monday–Friday, standard business hours

This role is part of the Australia Key Accounts Delivery team. You will work in a collaborative, fast‑paced environment alongside internal teams and external partners, supporting accounting and bookkeeping firms through solution implementation and onboarding. The team values transparency, innovation, inclusion, and continuous improvement, with a strong focus on employee growth and well‑being.

Position Overview
We are seeking a customer‑obsessed Implementation Specialist to deliver successful onboarding and solution outcomes for key accounting and bookkeeping customers using our proprietary platform ecosystem. This role focuses on understanding customer business needs, solving workflow and technical challenges, and guiding customers through structured implementation journeys.

The ideal candidate is highly organized, customer‑focused, and comfortable managing multiple engagements while delivering consistent, high‑quality solution experiences.

Ideal Candidate

Strong customer service mindset with a passion for delivering exceptional experiences

Excellent communication skills with the ability to explain technical or complex concepts clearly

Creative problem solver with strong process and workflow thinking

Highly organized and able to manage multiple customers and priorities simultaneously

Comfortable working independently while collaborating with cross‑functional teams

Adaptable and thrives in a fast‑paced, high‑volume environment

Day to Day of Position

Lead customer onboarding and implementation journeys using defined solution methodologies

Partner with internal teams and external technology partners to deliver solution outcomes

Set, track, and manage customer expectations, timelines, and milestones

Focus on the delivery critical path to remove barriers and ensure successful implementations

Analyze and improve customer workflows, identifying opportunities to streamline processes

Provide guidance and best practices to customers using platform products such as QuickBooks Online, QuickBooks Accountant, QuickBooks Payroll, QuickBooks Self‑Employed, and QuickBooks Time

Manage multiple customer engagements while maintaining quality and efficiencyCollect customer feedback and report insights to support product and process improvements

Act as a trusted advisor and champion of customer trust throughout the solution lifecycle

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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