Senior Account Manager

Overview

TLDR is the largest network of tech newsletters in the world, serving 7 M subscribers with content on startups, software engineering, AI, cybersecurity, product, and more. TLDR’s 24‑person full‑time team includes alumni from TikTok, Business Insider, and Morning Brew. We’ve doubled revenue from 2024 to 2025 and are poised for another growth cycle.
About the Role

We’re looking for a strategic, revenue‑minded Account Manager who will own post‑sale client relationships across a book of 70+ active accounts. The role blends relationship management, strategic consulting, and data‑driven performance analysis. You’ll ensure flawless campaign delivery, deepen client partnerships, and identify new opportunities for growth.
Key Responsibilities

Own post‑sale client relationships, ensuring satisfaction, retention, and growth.
Lead client onboarding, campaign management, and delivery in collaboration with Ad Ops.
Proactively identify renewal and upsell opportunities across your account base.
Analyze campaign performance, communicate insights, and deliver actionable recommendations.
Partner closely with Sales, Ops, and Ad Ops to streamline handoffs and improve execution.
Maintain accurate forecasting, pipeline, and account health data in HubSpot.
Prioritize your book of business by potential, ensuring the right level of service across accounts.
Surface process improvements and client insights to help shape TLDR’s product and sales strategy.
Success Metrics

90%+ renewal rate across managed accounts.
120%+ net revenue retention (NRR) within 12 months.
Consistent 10–20% quarterly upsell growth.
98%+ on‑time, error‑free campaign delivery.
Clear, trusted forecasting and account reporting cadence.
Strong collaboration with AEs and Ad Ops on key accounts.
About You

3+ years of Account Management or Client Success experience in digital media, advertising, or newsletters.
Proven track record of owning renewals, upsells, and revenue targets.
Strong understanding of campaign metrics, reporting, and optimization.
Proficient in CRM tools (HubSpot or equivalent) and revenue forecasting.
Exceptional communication and relationship management skills.
Comfortable managing a large, diverse book of business.
Collaborative, organized, and confident working autonomously.
A+ Skills

You’ve managed advertising or sponsorship campaigns end‑to‑end.
You balance empathy with commercial instincts—both client‑first and performance‑driven.
You thrive in high‑growth, fast‑moving environments with evolving processes.
You think like a partner, not a vendor—and can speak the language of tech and media.
You’re naturally curious, proactive, and driven to make things better.
Not a Fit If You…

Haven’t worked in the media, advertising, or sponsorship space.
Need highly prescriptive direction or prefer narrowly defined responsibilities.
Don’t enjoy operating in ambiguity or startup environments.
Lack familiarity with the tech/startup ecosystem.
Compensation

$145,000–$163,000 OTE (75/25 split between base and commission). Benefits include comprehensive medical, dental, and vision with 100% paid option, 401(k) plan, paid parental leave, and flexible PTO (2–3 weeks per year + holidays).
Location

Remote company with team members distributed across the US and Canada.
Team Events & Autonomy

Annual team offsite. Home office stipend: new monitor, headset, and chair on us. Learning & Development stipend: we invest in your growth. Autonomy and agency: contribute to the growth of one of the largest newsletters in the world.
Application

If you’re ready to make a tremendous impact at a bootstrapped and profitable startup, please apply. We’re committed to providing accommodations during the interview process.

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