Sales Coordinator

About SupremeX

SupremeX is a trusted North American leader in the manufacturing and distribution of envelopes and a growing provider of paper-based packaging solutions. With almost half a century of experience, we combine deep industry expertise with a commitment to innovation, quality, and customer service.
While we are well known for our extensive envelope product lines, we significantly expanded our offer in order to help businesses meet their packaging needs in a rapidly changing market. With 14 facilities and a team of over 900 employees, SupremeX prides itself on building long‑term partnerships with customers, supporting employee development, and driving sustainable growth.
We are proud to foster a culture built on respect, integrity, excellence, teamwork, and communication. We value people who take pride in their work, support one another, and are always looking for ways to grow and improve. Whether on the plant floor or in the office, we work together, communicate openly, and treat everyone with fairness and respect.
At SupremeX, you’ll find more than a job—you’ll find a sense of purpose and a place to grow.
Job Summary

The Sales Coordinator (SC) is responsible for supporting the Sales team to create and maintain a trustworthy relationship with our valued clients by providing courteous, knowledgeable and timely responses to all customer inquiries. This includes following and enforcing the terms of the contract, processing transactions and internally coordinating all customer orders and initiatives.
Key Responsibilities

Develops and maintains a relationship with the client and an understanding of customer requirements and expectations
Responds to all customer inquiries regarding delivery, specifications, order expediting, etc. and provides information in a timely manner
Receives and accurately processes customer transactions such as orders, releases, or returns
Communicates and implements all terms of sales contract and company policies (i.e. freight, minimum order, returns, etc.)
Monitors orders through system, including regular order follow‑up, to ensure timely delivery, and expedites as needed
Collaborates harmoniously with internal manufacturing and support staff, as well as, external vendors throughout the order fulfillment and problem resolution process for customers, including: logistics, quality issues, credit collection and management, etc.
Ensures ongoing customer satisfaction and resolves any complaints
Responsible for keeping all contact and information systems up to date, accurate, and complete
Qualifications and Experience

Education

Minimum: Associates degree or relevant work experience required
Preferred: Marketing, Business Administration, or Graphic Communications Management
Experience

Minimum: 2+ years customer service in a business to business environment
Preferred: experience in manufacturing, printing, packaging, or paper converting
Certifications / Designations

Minimum:
Preferred:
Job-Specific Knowledge and Skills

Highly organized and detail oriented
Must have excellent organizational skills for fast paced, constantly changing environment
Excellent interpersonal skills to develop working relationships with internal staff
Good business communication skills; both verbal & written
Ability to handle difficult customers with diplomacy and tact
Proficient computer skills required in MSOffice, Microsoft Dynamics AX experience an asset
Ability to work independently, multi-task, follow‑up, and meet tight timelines
Effective time management skills and ability to adapt quickly to changing priorities
Customer service focused
Proven creative problem solving abilities
Accuracy with managing data and attention to detail
Able to perform business math (basic algebra, compute rate, ratio, fractions, etc.)
Self motivated, enthusiastic, high energy, team player focused on the goals of the organization
Pleasant telephone manner and professional appearance
Proficiency in reading/writing/speaking English
Benefits

Comprehensive Medical, Dental, and Health Benefits to support your well‑being
Retirement Plan

– A retirement plan to help you plan for the future.
Bonus – Annual bonus opportunities based on Company performance and/or Individual goals
Collaborative Culture – A workplace built on communication, integrity, excellence, respect, and teamwork.
Work-Life Balance

– Support for a healthy balance between work and life.
NOTE: This job description in no ways states or implies that these are the only responsibilities of this position. The employee will be required to accept additional responsibilities as deemed appropriate by the Manager.
SupremeX is committed to employment equity and equal opportunity in compliance with all applicable Federal, Provincial, and State legislation in both Canada and the United States. We recruit and promote individuals based on merit and without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other protected characteristic under applicable law.
We welcome and encourage applications from qualified women, men, visible minorities, Indigenous peoples, persons with disabilities, and other underrepresented groups. If you require an accommodation during the recruitment process, please let us know.

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