eCommerce Specialist-Internet Help Desk, DC (Tampa, FL) Bench - FT

Job Description
We are looking for an eCommerce Specialist-Internet Help Desk. In this role, you will assist Guests with their digital experience through the website and in the My Disney Experience application. This is an hourly position in an inbound contact center located at Disney Central in Tampa, Florida. The eCommerce Specialist will attend a paid training class where you will participate in multiple performance assessments. Operating hours of Disney Central are Sunday through Saturday, 06:00 a.m. –12:15 a.m.

Responsibilities

Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney World

Build and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast

Maintain discretion and Guest confidentiality

Help Guests with handling their accounts

Navigate between multiple computer applications including phone, chat, and email

Provide Guest Service when problems arise and help find solutions

Meet required departmental metric expectations and efficiency goals

Assist Guests by providing comprehensive information about the resorts and dining using software applications during this process

Complete all required Company training and compliance courses

Flexible with work schedule, including overtime, weekends and holidays

Basic Qualifications

Handle conflict resolution and decision‑making through a balance of integrity and partner resourcing

Computer proficiency within a Microsoft Windows environment

Written, verbal and interpersonal communications skills

Knowledge of Disney products

Sales and Service Experience in a customer service or contact center environment

High school diploma or equivalent

Desired Qualifications

Strong sales and closing skills and the ability to overcome objections

Bilingual

Compensation and Benefits
The starting pay rate for this Role in Florida is $20.10 per hour

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Equal Employment Opportunity
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please contact us via Candidate.Accommodations@Disney.com. The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and stay relevant in a constantly evolving world.

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