PointClickCare (PCC) Support Specialist

Job Responsibilities and Duties

We are seeking an experienced PointClickCare (PCC) Support Specialist to support a growing multi-facility healthcare environment and advancing Electronic Health Records (EHR) Systems. This role focuses on PCC help desk support, system audits, and data cleanup, ensuring accuracy, compliance, and timely support for facility staff.

Serve as frontline PCC help desk support via shared mailbox or ticketing system

Resolve user access issues, security role assignments, and general PCC questions

Perform routine PCC audits and correct findings directly in the system

Clean up data issues related to documentation, UDAs, orders, and Document Manager

Support survey readiness and compliance efforts across facilities

Assist with onboarding new users and facilities from a PCC perspective

Provide basic training and guidance on PCC best practices

Requirements

Hands‑on experience using PointClickCare (PCC)

Knowledge of:

Security roles and permissions

UDAs (User Defined Assessments)

Order templates

Document Manager

Experience supporting multiple facilities or high volumes of support requests

Strong attention to detail and problem‑solving skills

Preferred

Healthcare or senior care environment experience

PCC super‑user, auditing, or training experience

Benefits

Health Insurance

Dental Insurance

Disability Insurance

Vision Insurance

Employee Assistance Program

401(k)

Life Insurance

Paid Time Off

Additional Benefits

Telemedicine: $0 co‑pay for telemedicine appointments, providing easy access to medical consultations from the comfort of your home.

Unlimited Assistance: Receive unlimited support for legal, financial, childcare, elder care, and more—designed to support your personal and family well‑being.

Mayo Clinic Programs: Access exclusive programs from the Mayo Clinic, including resources for workouts, lifestyle, mental health, and diet to promote a balanced and healthy lifestyle.

These additional benefits are available to you without reducing your take-home pay!

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