Sr. Customer Growth Specialist | LATAM + Philippines

Sr. Customer Growth Specialist | LATAM + Philippines
About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a

Sr. Customer Growth Specialist!

About the Role

The

Senior

Customer Growth Specialist

is a post-sales, outbound role focused on generating

expansion pipeline from our long-tail customer base . This role sits at the intersection of Customer Success and Sales, with a clear mandate: identify customers with growth potential, engage them proactively, and create qualified expansion opportunities.

This is a

high-activity, commercially focused role . You will work from data, signals, and insights to prioritize outreach, qualify opportunities, and hand off expansion pipeline to Customer Success Managers or Sales partners. While customer experience matters, success in this role is measured primarily by

pipeline creation .

What You’ll Do:

Proactively engage existing Backblaze customers through outbound outreach (email, calls, LinkedIn, etc.)

Identify expansion opportunities using signals such as product usage, intent data, account activity, and engagement trends

Qualify customer needs, timelines, and expansion potential through discovery conversations

Create and progress qualified expansion opportunities in Salesforce

Partner closely with Customer Success Managers, Technical Account Managers, and Sales to ensure clean handoffs

Maintain strong CRM hygiene and accurate activity tracking

Participate in ongoing enablement and feedback loops to improve messaging, targeting, and conversion rates

How Success Is Measured

Expansion pipeline generated (primary metric)

Opportunity quality and conversion to closed-won

Outreach activity and engagement rates

Accuracy and consistency of CRM data

Collaboration and handoff quality with CS and Sales partners

The Right Fit:

5+ years of experience in a quota-carrying, outbound role (SDR, BDR, Inside Sales, Customer Growth, or similar)

Strong comfort with proactive outreach and customer conversations

Experience working with CRM systems (Salesforce preferred)

Ability to quickly understand technical or product-driven value propositions

Strong written and verbal communication skills

Data-driven mindset with the ability to prioritize accounts and opportunities

Bonus Points For:

Experience selling to existing customers (expansion, upsell, cross-sell)

Familiarity with SaaS, cloud infrastructure, or usage-based pricing models

Experience working with long-tail or high-volume customer segments

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing.

We are proud to be an Equal Opportunity Employer.

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