Principal ACS Account Executive

ACS Account Executive (Individual Contributor)
In the role of Consulting Services Sales Account Manager, you will focus on driving customer success and growing Adobe's Subscription and Custom Professional Services business. Acting as a trusted advisor, you will both provide strategic mentorship to help customers adopt subscription offerings including Ultimate Success, Coordinated Services, Premium Learning, and Custom Professional Services, as well as identify and close new professional services opportunities. This quota-carrying role merges consultative solutioning with proactive sales engagement.

Responsibilities
Customer Success & Solutioning

Partner with license sellers to position subscription value and align custom professional services to meet customer business objectives.

Present tailored presentations, value summaries, and success plans to drive adoption and improve return on investment.

Assist with presales solution development and estimation for subscription and custom professional services engagements.

Collaborate with delivery teams to ensure seamless handoff from sales to delivery.

Sales & Business Development

Generate net-new subscription and custom professional services bookings by identifying, developing, and closing opportunities within assigned accounts.

Develop and maintain an active pipeline of forecasted sales to meet monthly, quarterly and annual quota objectives.

Lead negotiation, contracting and approval procedures for subscription and custom professional services agreements with large strategic accounts.

Work closely with field sales and solution architects to craft compelling proposals and account strategies.

Relationship Management

Build strong, positive relationships with customers by understanding their business goals and aligning Adobe subscription and custom professional services offerings to deliver measurable outcomes.

Support account planning and manage customer blocking issues as needed.

Operational Excellence

Maintain pipeline hygiene and accurate forecasting using CRM tools.

Track and report performance metrics for deals and partnerships.

Leverage internal resources and professional networks to uncover new opportunities and expand influence within accounts.

Qualifications

5-7 years of experience in customer-facing roles such as sales, consulting or customer success, with a proven track record of meeting or exceeding quota.

Strong understanding of subscription models, SaaS and professional services sales.

Domain expertise and technology background to understand business problems, conceptualize the solution and articulate value.

Familiarity with Adobe Experience Cloud or similar enterprise-level solutions.

Outstanding presentation, storytelling and negotiation abilities for high value strategic agreements.

Effective executive communication, ability to pitch creative ideas to different personas and decision makers.

Ability to manage multiple opportunities, prioritise effectively and work independently in a matrixed environment.

Knowledge of digital marketing, SaaS and cloud-based offerings.

High intellectual curiosity and eagerness to learn new technologies.

Expected Pay Range
The U.S. pay range for this position is $245,300 – $421,800 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills and experience.

In California the pay range for this position is $291,300 – $421,800.

In New York the pay range for this position is $291,300 – $421,800.

In Illinois the pay range for this position is $268,700 – $389,150.

Equal Employment Opportunity
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status or any other protected characteristic.

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