Renewals Manager

Location

Remote - US
Employment Type

Full time
Location Type

Remote
Department

Sales

About us

Common Room is the

customer intelligence platform

that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time.
Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together

all the buying signals

you care about in one place so you can track the entire customer journey,

match signals to real people and accounts ,

take action and automate .
We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world\'s first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.
You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.
So hello! Please, knock on our door. We\'d love to meet you.
Why We Need You

As Common Room continues to scale, managing renewals across our

Growth customer segment —our largest and highest-volume segment—is critical to maintaining strong retention and predictable revenue.
The

Renewals Manager

role exists to

own Growth renewals end-to-end . This is an individual contributor role focused on executing renewal transactions at scale while continuously improving how we manage renewals across a high-volume customer base.
In addition to hands-on renewal ownership, this role plays a key part in shaping how Common Room approaches

scaled renewals , surfacing insights, risks, and best practices to inform the Head of Account Management and broader post-sale strategy.
How You’ll Contribute

Own Growth Renewals

Own

renewals for Growth customers , managing a high-volume book of business with varying contract terms and renewal cycles.
Drive renewal motions end-to-end, including outreach, negotiation, contract execution, and close.
Partner with Customer Success to assess account health, usage, and renewal risk well ahead of contract end dates.
Proactively identify churn risk and take action to mitigate through value reinforcement and alignment.
Execute Scaled, Efficient Renewal Motions

Manage renewal transactions efficiently and consistently, balancing speed with a strong customer experience.
Apply standardized renewal processes while exercising judgment for exceptions and edge cases.
Maintain accurate renewal forecasts and pipeline hygiene in partnership with RevOps.
Ensure renewal terms, pricing, and approvals align with Common Room policies.
Collaborate Cross-Functionally

Work closely with

Customer Success, RevOps, Finance, Legal, and Billing

to ensure smooth renewal execution.
Escalate complex or at-risk renewals appropriately while remaining accountable for outcomes.
Provide clear visibility into renewal status, risks, and outcomes.
Inform & Improve Scaled Renewal Strategy

Identify patterns across Growth renewals related to churn drivers, pricing sensitivity, product adoption, and expansion signals.
Share insights and recommendations with the

Head of Account Management

to improve renewal strategy, tooling, and process at scale.
Contribute to the development of renewal playbooks, templates, and best practices for high-volume segments.
Help shape automation and workflows that improve renewal efficiency and predictability.
You’ll Enjoy Being a Member of the Team If You…

Have

3–6+ years

of experience in Renewals, Account Management, Customer Success, or Sales roles in SaaS.
Have experience managing

high-volume renewals

in a Growth, SMB, or commercial segment.
Are comfortable owning transactional processes while still thinking strategically about scale.
Communicate clearly and confidently with customers around pricing, contracts, and value.
Are highly organized and able to manage competing deadlines and priorities.
Enjoy working cross-functionally to solve process and customer experience challenges.
Bring a data-informed mindset and are curious about what drives retention and churn.
Thrive in fast-paced, scaling environments.
In Your First 30 Days, Expect To:

Learn Common Room’s

Growth customer base , contract structures, pricing, and renewal policies.
Take ownership of a live

Growth renewal book of business .
Partner closely with Customer Success to understand account health signals and renewal risk.
Become fluent in the tools and workflows used to manage renewals today.
In Your First 90 Days, Expect To:

Independently manage Growth renewals end-to-end with confidence and consistency.
Maintain accurate renewal forecasting and clear communication with internal stakeholders.
Identify repeatable friction points and opportunities to improve renewal efficiency.
Share actionable insights and recommendations with the Head of Account Management.
In Your First 6 Months, Expect To:

Be a trusted owner of Growth renewals and a key contributor to retention performance.
Help refine and document

scaled renewal best practices

for Growth and adjacent segments.
Influence how Common Room approaches renewals as the customer base continues to grow.
Deliver measurable improvements in renewal predictability and customer experience.
The compensation range for this position is between $100k - $130k OTE (plus equity) depending on experience.
Our values:
Be Customer-centric -

We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.

Strive for Simplicity -

We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.

Make it Happen -

We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions.

We’re In this Together -

We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.

Our benefits:
Our investment in caring for our employees and their families is a key part of our values and culture at Common Room:
Competitive base compensation with meaningful equity ownership

Health insurance including medical, dental, and vision, HSA and FSA

We pay 100% of your employee premium and 50% of your premium for any dependents

Unlimited Paid Time Off

Paid Company Holidays

Work from home policy including a laptop and support for your home office needs

Monthly Remote Stipend

401(k) self contribution

Paid Family Leave

Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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