Strategic Director, Customer Insights & Voice of Customer

Mohr Talent is seeking a Senior Manager / Director of Customer Insights & Voice of Customer in Austin, Texas. This hybrid role offers a competitive salary of up to $130,000 base plus a 20% bonus. The ideal candidate will have extensive experience in customer experience and operational excellence, focusing on turning customer feedback into actionable business improvements.
The position includes responsibilities such as building VoC processes, analyzing customer trends, and managing team members. Candidates with Lean, Six Sigma, or similar backgrounds are preferred.

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