Account Manager - Product Expansion

* Operationalizes customer servicing requirements including serving as a point of escalation.* Understands customer-specific nuances and ensures internal teams have knowledge needed to drive alignment between the customer and internal stakeholders to effectively service the customer.* Plans, executes, problem solve and monitors initiatives that have direct impact to internal functional teams and/or external customers (e.g., onboarding/offboarding, conversion activities, and process/policy/technology changes).* Proactively identifies best practices/initiatives to scale or apply to other like Health System owned customers to drive growth / improve customer experience.* Evaluates interaction trends and proactively develops and implements improvement programs.* Develops & maintains customer-specific documentation to support account management (e.g., operations manuals, account profiles, customer contacts, ABForce, Altify etc.).* Ensure customers are aware of any changes to offerings related to processes and procedures, including operation and business management changes.* Develop, lead, and drive operational solutions to customers, solicit feedback and actionable inputs internally/externally based on the initiative. (e.g., ABCOrder, ISO, Cart Optimization, Tote Consolidation)* Collaborates with other teams to develop Health System specific initiatives; proactively identifies potentials risk(s); develops and implements strategies to mitigate identified risks; manages issue resolution process.* Prepares and participates in comprehensive customer quarterly business reviews in partnership with sales by providing financials, initiative milestones and service metrics.* Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate initiatives/milestones* Provides back-up coverage to support team members while they are out of the office.Must be willing to travel (including overnight travel) as required to effectively manage geographic territory; also, must travel to events such as conferences, national and regional sales meetings as required.* Performs related duties as assigned* Strong verbal and written communication, strategic planning, and project management skills* Ability to communicate effectively both orally and in writing; able to present information professionally and effectively to customers, associates, and management.* Analytical and process-oriented mindset* Comfortable working across multiple departments in a deadline-driven environment* Active team player, self-starter, and multitasker who can quickly adjust priorities* Strong customer service skills able to courteously interact with customer to ensure a positive customer experience.* Demonstrated consultative skills and ability to effectively facilitate groups to consensus; ability to create trust and confidence quickly.* Demonstrates a proactive "can do" attitude.* Excellent follow-through skills* Demonstrated project management skills, including the ability to lead, manage, & support multiple projects with diverse scope in a cross-functional environment. Experience in organizing, planning, and executing projects from vision through implementation.* Strong interpersonal skills: ability to develop and maintain collaborative working and business relationshipsWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visitCencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.2.) **Be Wary of Unrealistic Promises:** Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers
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