Account Manager

About the Role: Martindale-Avvo Leads Division is seeking a sales‑oriented, consultative Account Manager to retain and grow a book of ~200 legal clients. You will act as a trusted advisor, onboard new clients for long‑term success, run data‑driven performance reviews, and drive revenue through strategic upsells while proactively minimizing churn.

Key Responsibilities

Onboard new clients: set up accounts, establish goals, and ensure successful adoption of products/services

Conduct regular, data‑driven performance reviews to measure ROI, identify opportunities, and recommend optimizations

Drive revenue growth through consultative upselling and cross‑selling of relevant Martindale‑Avvo solutions

Proactively monitor client health signals and intervene to prevent churn

Collaborate with Sales, Product, and Marketing to elevate issues, share feedback, and improve the client experience

Maintain accurate records in CRM and prepare clear reporting for leadership

What Success Looks Like

Excellent communication and presentation skills; able to translate data into clear, actionable insights

Measurable upsell/cross‑sell revenue and growth in client lifetime value

Strong client satisfaction and adoption metrics (NPS, product usage, goal attainment)

Consistent, timely delivery of performance reviews and action plans

Qualifications

3+ years in account management, client success, or consultative sales—experience with legal industry clients strongly preferred

Demonstrated ability to manage and grow a portfolio of accounts

Comfortable with numbers and using data to drive recommendations

Strong problem‑solving skills and a proactive, client‑first mentality

Organized, self‑directed, and able to prioritize across a large book of business

Nice to Have

Familiarity with Martindale‑Avvo products or similar legal marketing platform

Experience with Salesforce (or similar CRM) and email tools such as Outreac

Compensation
Internet Brands carefully considers a wide range of factors when determining compensation, including background and experience. The rate for this role is $21.64 hourly plus commission and will depend on your skills, qualifications, and experience.

Benefits
In addition to a corporate culture that values growth, we offer a comprehensive benefits package to support health and well‑being for you and your family. Benefits include medical, dental, and vision coverage; flexible spending accounts for medical and dependent care; short‑term and long‑term disability insurance; and life and AD&D insurance. We also provide a 401(k) retirement savings plan with company match, paid time off (PTO), paid holidays, commuter benefits, and access to an Employee Assistance Program (EAP) and well‑being coaching services. Voluntary benefits include home, auto, and pet insurance, and discounted legal and financial services.

Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCI HO).

Notice to California residents: you can find information about our privacy practices on https://www.internetbrands.com/work-with-us

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