Administrative Asst 3 - ADMA3

Administrative Assistant

Location: 600 18th St N, Birmingham, AL 35203
Duration: 12+ months (Possible Extension)
Shift: 1st shift
Pay Range: $25$28.5 per hour on W2
Job Description

Training Coordination is a functional area within Training Support Services and plays a key role in our systemwide training strategy that encourages stakeholder collaboration by business function to streamline training at Southern Company. We are focused on positive employee experience, cost-effectiveness, and unified training approaches. Learning Source administration, as defined by the Enterprise Technology Governance Committee, is a function of Training Coordination.
Job Requirements (Education, Experience, Knowledge, Skills)

Bachelor's degree preferred
Experience in call center or service center environment is preferred
Ability to work proficiently in Learning Source, Oracle HCM, Case Management System, and Microsoft Office
Must possess excellent problem solving and organizational skills with the ability to organize data and facts with strong attention to detail and have the ability to handle a high pressure/high stress environment.
Excellent interpersonal and communications skills with the ability to convey information in a manner that is compelling and convincing
Ability to develop creditability and trust within a short period of time with customers, partners, and peers
Manage multiple high-profile initiatives simultaneously without loss of composure while continuing to fulfill other job-related tasks
Ability to handle multiple priorities simultaneously on work that is complex and varied in nature without sacrificing quality
Ability to perform routine repetitive tasks while maintaining superior quality
Ability to work cohesively in a team environment
Possess excellent phone etiquette
Job Responsibilities

Interpret and answer inbound customer inquiries via various communication channels by researching information from various data repositories and determining appropriate response
Complete requests in multiple systems, retrieve answers from various sources and document requests
Administration of the Company's learning management system, Learning Source, including by not limited to the setup of courses and curriculum, roster management, initiate notifications and support changes in data, as well as troubleshooting issues
Research, analyze and resolve Learning Source adjustments/corrections.
Run standard and ad hoc reports as requested
Research, analyze and resolve data issues and make corrections as needed
Support special business unit initiatives and large-scale system implementations
Provide ongoing feedback to Training Support Services leadership on policy, plan and program design as needed to clarify Training Support Services products and services.
Perform work as scheduled to support other administrative functions within the department, such as data entry, reconciliation and correspondence.
Research, resolve and respond to employee questions and concerns related to training
Understand and interpret System Training Model and Training Support Services policies, processes, and functional areas.