Retail Auto Relationship Manager

Retail Auto Relationship Management

Wells Fargo is seeking a Retail Auto Relationship Management in Auto. As part of Wells Fargo Auto, the Auto Relationship Manager will be responsible for cultivating and maintaining relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory. This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities.
Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer generated complaints through the LOB or Enterprise complaints office. Ensures processes within the market territory to support corporate objectives.
In this role, you will:
Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory
Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships
Establish and maintain dealer relationships
Terminate non-performing dealers
Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirements
Establish and maintain relationships with all levels of internal and external customers, and interface with all level of management, both internal and external partners
Required Qualifications:
2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Auto finance experience
Experience with Salesforce, Velocity, and Tableau
Strong prospecting, sales, negotiation, and influence skills
Ability to negotiate, influence, and collaborate to build successful relationships
Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Ability to interact with all levels of an organization
Ability to interact effectively and confidently with senior management
Strong organizational, multi-tasking, and prioritizing skills
Dealer services or auto finance risk experience
Previous experience with a high-volume auto portfolio
Previous experience with auto operations, sales, and/or credit
Job Expectations:
Ability to travel and have residency in assigned territory
Ability to travel up to 75% of the time
Ability to work nights, weekends, and/or holidays as needed or scheduled
Flexibility to address incidents as needed 24 hours a day
Location:
100% remote work only available in the following locations: New Orleans, Baton Rouge, and Lafayette LA. Candidate will need to reside in market of support and is required to be in the field.
Sales Territory: New Orleans, Baton Rouge, Lafayette LA and southern areas of MS.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.