Hospital Communications Specialist, 6:30am-6:30p

Hospital Communications Specialist

The Hospital Communications Specialist plays a critical role in the hospital's operational and emergency communications. This position is responsible for managing complex internal and external communication systems, activating emergency codes, supporting hospital security and clinical teams, coordinating critical alerts, and maintaining situational awareness across departments to ensure patient, staff, and facility safety.
This role requires quick decision-making in time-sensitive situations, strong multitasking skills, technical proficiency with emergency communication systems, and a commitment to professional, high-quality customer service.
Sitting - Greater than 32%
Walking - 1-15%
Standing -1-15%
Bending/Squatting - 1-15%
Climbing/Kneeling - 1-15%
Twisting - 1-15%
Minimal Potential for Direct Body Fluid Exposure
Must be able to hear clearly with assistance.
Must be able to see with corrective eyewear.
Color vision ability required.
Lifting - 0-50lbs, 50lbs or more with assistance
Carrying - 0-50lbs, 50lbs or more with assistance
Pulling - up to 100lbs
Pushing - up to 100lbs
Supports the hospital Mission, Service and Values.
Receive, prioritize, and relay emergency and non-emergency calls.
Activate internal emergency codes (e.g., Code Blue, Code Silver) and coordinate hospital-wide responses.
Contact and coordinate with external emergency services (911 dispatch, police, fire, EMS).
Monitor and respond to security radio traffic, panic alarms, helipad activity, and CCTV surveillance feeds.
Serve as the communications hub for the hospital security team.
Maintain detailed incident and security activity logs.
Manage and prioritize multiple dedicated phone lines and internal call trees.
Operate VOIP phone systems and overhead paging systems.
Route internal and external calls with accuracy and efficiency.
Provide real-time updates to hospital departments during critical situations.
Deliver exceptional service to patients, families, visitors, and staff during routine and emergency interactions.
Resolve communication issues or escalate appropriately.
Fast-paced hospital setting.
High volume of phone, radio, and alarm traffic.
Moderate to high-stress levels, particularly during emergency events.
Frequent multitasking and decision-making under time constraints.
Ability to sit for extended periods.
Manual dexterity for phone and computer use.
Visual acuity to monitor multiple screens and alarm systems.