Creative Operations Manager - Touchland

Manager, Creative Operations

The Manager, Creative Operations plays a critical hands-on role in supporting the planning, execution, and optimization of creative and marketing work across the organization. This person will manage projects and workflows, identify process gaps, and help implement practical solutions that improve how teams operate day to day.
This role is ideal for someone who is highly organized, proactive, and comfortable working independently in a fast-paced environment. The right candidate brings strong project and workflow management experience, understands the needs of both creative and marketing partners, and can translate ambiguity into clear next steps. While this role will partner closely with more senior Operations leadership, it is expected to independently manage workstreams, surface risks, and recommend improvements.
Responsibilities
Manage end-to-end project coordination across creative and marketing initiatives, ensuring work moves efficiently from intake through delivery.
Lead timelines, milestones, deliverables, and cross-functional follow-up across multiple concurrent projects.
Support prioritization of incoming work and help teams balance shifting timelines, business needs, and available resources.
Maintain visibility into project status, dependencies, and risks, escalating issues when needed.
Operational Excellence
Identify workflow gaps, inefficiencies, or breakdowns and propose practical solutions in partnership with senior Operations leadership.
Help build, document, refine, and reinforce processes that improve team clarity, speed, and quality.
Support adoption of tools, templates, and ways of working that create consistency across teams.
Contribute to process improvement efforts across planning, intake, approvals, asset development, and execution.
Cross-Functional Partnership
Partner closely with Creative, Marketing, Production, and other cross-functional stakeholders to keep work aligned and moving forward.
Communicate clearly and proactively with partners, ensuring expectations, timelines, and decisions are understood.
Build strong working relationships that help foster collaboration, accountability, and momentum.
Quality & Execution
Review project details carefully to ensure accuracy, completeness, and readiness at each stage of work.
Help maintain a high bar for operational rigor and creative quality by ensuring projects are set up for success from the start.
Anticipate downstream impacts of timeline, scope, or process changes and help teams course-correct early.
Skills & Capabilities
Strong understanding of creative development and marketing processes.
Familiarity with creative production tools and workflows, including Adobe Creative Suite, graphic design, and print execution.
Proven ability to manage multiple projects simultaneously with strong attention to detail.
Ability to work independently, identify issues, and recommend solutions.
Strong organizational and follow-through skills, with a hands-on approach to problem-solving.
Clear, direct communicator who can keep teams aligned and moving forward.
Calm, solutions-oriented mindset with the ability to anticipate risks and adapt quickly.
Collaborative, low-ego working style with a willingness to roll up sleeves and get into the details.
Education & Experience
Bachelor's degree required.
6+ years of project management, program management, or operations experience supporting creative and/or marketing teams.
Experience working in fast-paced, high-volume environments with multiple stakeholders and shifting priorities.
Experience improving workflows, building process documentation, and helping teams operate more efficiently.
Compensation and Benefits
The U.S. base salary range for this full-time position is $92,500 – $130,000. This position is also eligible for a bonus.
As a Church & Dwight US employee, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid vacation and sick time, and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and vacation days starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan.
The actual base pay offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate.