Conversation Designer

To redefine user engagement with AI assistants, the temporary remote Conversation Designer will shape intuitive conversational experiences across chat and voice platforms, focusing on user task definition, friction point identification, and collaboration with product and engineering teams.
Key responsibilities

Drive the definition of critical user tasks by providing essential UX insights during early discovery phases
Collaborate closely with Product teams to develop and implement recommendations that enhance task success and minimize user confusion
Design comprehensive, end-to-end conversational experiences, including dialogue flows, prompts, and effective recovery behaviors

Required qualifications

Proven experience in designing conversational experiences for AI assistants, chatbots, or voice-enabled products
Exceptional writing skills combined with strong interaction design and systems-thinking capabilities
Demonstrated experience in designing multi-turn dialogue and effective recovery patterns
Ability to translate user insights directly into product direction beyond interface execution
Extensive experience working collaboratively in cross-functional teams, including Product and Engineering