Account Manager II, Amazon Pickup & Returns

Account Manager II, Amazon Pickup & Returns
Job ID: 10402170 | Amazon.com Services LLC

The Amazon Pickup & Returns team is looking for an Account Manager to join us in supporting Amazon’s automated, secure, self-service package delivery solution. In this role, you’ll have the opportunity to support a wide variety of partners that include national chains & franchisee locations.

Our team is dedicated to creating a delivery experience that delights customers while providing valuable foot traffic for our external partners. We are seeking a seasoned Account Manager for our US Locker team that can help us expand our strategic relationships with key partners. In this role you will lead negotiations, build and optimize our processes, and advocate internally across partner teams on behalf of our customers. We will be relying on you to raise the bar for our customer experience, efficiency, and profitability. You will be expected to confidently operate in a fast‑paced and sometimes ambiguous environment.

A day in the life: Day to day you will be responsible for the engagement and communication with your assigned accounts, advocating their business needs internally, and developing processes that will allow our organization to efficiently scale in this rapidly growing space.

About the team: The Amazon Pickup & Return Account Management team has the unique privilege of being able to make a material impact on how customers physically interact with Amazon. Our team strives to provide best‑in‑class service and is dedicated to innovating on behalf of our customers. We encourage thinking big and there is plenty of room for a leader to make their mark and have a healthy mix of projects that stretch beyond their day‑to‑day responsibilities.

Basic Qualifications

5+ years of digital advertising and client‑facing roles experience

Bachelor’s degree

Experience in client or vendor‑facing roles with a focus in relationship management and negotiation skills

Experience analyzing data and best practices to assess performance drivers

Preferred Qualifications

5+ years of client or vendor‑facing roles with a focus in relationship management and negotiation skills experience

Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 82,700.00 - 115,500.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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