Senior Account Director

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage.The Senior Account Director is a senior client leadership role within Merkle's Account Management function, focused on Digital Transformation. This is a hybrid opportunity based in our Detroit, MI office, reporting to the VP, Group Account Director. In this role, you are the primary steward of one to three digital transformation clients - responsible for the health of those relationships, the commercial performance of your engagements, and the quality of the experience clients have with Merkle.This role sits at the intersection of relationship depth, commercial discipline, and proactive advisory - the point where client trust is earned and account momentum is built. You will partner closely with Client Partners, Project Managers, and capability leads to ensure seamless execution and an exceptional client experience.**Key Responsibilities**Develop and coach junior account team members, sharing knowledge and modeling strong account management practice.**Qualifications**10+ years of experience in account management or client services within a digital agency, consulting firm, or technology services organization.Demonstrated experience supporting or leading Digital Transformation engagements - including web/app development, UX, commerce platforms, or enterprise technology implementations. You understand how these solutions are built and can discuss them credibly with client stakeholders.Proven ability to manage and grow senior client relationships, with a track record of client retention and organic account growth.Exceptional communication and stakeholder management skills - you can adapt your approach from a day-to-day project conversation to a senior client business review without losing your point of view.Experience partnering with Project Managers or Delivery leads on complex, multi-workstream engagements; you understand how the AM/PM partnership works and know how to make it effective.Proficiency in Salesforce or equivalent CRM for pipeline management, forecasting, and account documentation.Familiarity with one or more leading content management and/or commerce platforms.**Additional Information:**The annual base salary range for this position is $119,000 - $158,750. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation.Benefits available with this position include:* Medical, vision, and dental insurance,* Life insurance,* Short-term and long-term disability insurance,* 401k,* Flexible paid time off,* At least 15 paid holidays per year,* Paid sick and safe leave, and* Paid parental leave.At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For more information regarding dentsu benefits, please visit .To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.#LI-CP1 #LI-MERKLEDemonstrated ability to develop junior talent and contribute to team culture beyond your own client engagements.
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