Jewelry Consultant

Jewelry Consultant
Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Atlanta, GA location.

The targeted budget for this position is $19 - 21 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Responsibilities

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.

Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.

Call customers to confirm showroom appointments and answer any pre-appointment questions.

Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.

Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.

Open and/or close the showroom and waiting area.

Use our ERP system to manage your tasks and communicate cross-functionally.

Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Qualifications

A passion for the customer. You don’t just like to help; you go above and beyond to provide the best possible experience to each customer that comes through the door.

A drive to exceed goals. You love a good challenge. You’re a self-proclaimed "over-achiever" on a mission to exceed your sales targets.

Attention to detail. You value the little things and maintain a process-oriented approach in a fast-moving work environment.

Strong communication. You are clear and concise when interacting with customers or teammates, whether in person, by email, or via chat.

Collaborative mindset. You are a team player who believes in working together to transform the jewelry industry.

Benefits

Career Growth. Regular 1-1s with your manager, various training opportunities, and an annual 360 review process for all employees.

Set Schedule. Consistent weekly hours with 2 consecutive days off.

Diverse, mission-minded team. Commitment to transparent, sustainable, compassionate, and inclusive jewelry industry.

Lifestyle Spending Account. Reimbursements for eligible wellness expenses.

Continued Education. Company-sponsored learning and tuition reimbursement for role-specific trainings.

Employee Discounts. Generous discount on our jewelry.

Sales Incentive Programs. Programs to recognize and reward sales performance.

Mental Wellness Perks. Access to mental health resources and 24/7 counseling through Employee Assistance program.

Giving Back and Volunteer Opportunities. Company-supported community initiatives and team volunteering.

Medical, Dental, and Vision. Multiple plans including a $0 premium option and employer HSA contributions; insurance kicks in on the first day of the second month.

401k match. Generous employer match.

Paid Time Off. 3 weeks of PTO in the first year.

Parental Leave. Paid parental leave to bond and care for new additions.

Disability and Life Insurance. 100% employer-paid.

Pre-Tax Commuter Benefits.

How to Apply & What to Expect
Everyone at Brilliant Earth has a voice; we want to hear yours. If you are interested in growing with Brilliant Earth, send a resume and cover letter explaining your interest in joining our mission and team. Please include a sentence about your favorite shape of diamond.

If selected for an interview, the process includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders.

More About Us
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without compromising between quality and conscience. We are hard-working team players who welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small.

Brilliant Earth recognizes the value of diversity and inclusion on our team. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. We are dedicated to maintaining a work environment free of harassment or discrimination based on protected characteristics.

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