Information Technology Business Relationship Manager (Fort Worth)

Overview
We are seeking an experienced IT Business Relationship Manager to support Supply Chain IT operations within a large enterprise environment. This position plays a key role in ensuring stable, compliant, and business-aligned technology solutions across ERP systems and integrated applications.
You will partner closely with internal IT teams, business stakeholders, and external vendors to support day-to-day operations, drive continuous improvement, and translate business needs into actionable IT solutions.
Key Responsibilities
IT Operations and Support
Support daily ERP and application operations by monitoring system performance and data flows
Ensure stable system functionality aligned with business needs
Serve as primary contact for functional issues, enhancements, and process questions
Partner with IT teams and vendors to resolve issues and deliver solutions
Communicate system updates, maintenance, and outages to users
Monitor performance and escalate risks or issues as needed
Ensure compliance with internal standards, security policies, and regulations
Incident and Service Management
Coordinate incident resolution and communicate business impact
Support major incident triage and stakeholder updates
Assist with root cause analysis and corrective actions
Help define monitoring controls to improve system stability
Ensure service and access requests follow established processes
Business Partnership (Supply Chain, Operations, Finance)
Gather and translate business requirements into IT solutions
Analyze processes to identify inefficiencies and improvements (O2C, P2P, inventory, logistics, manufacturing)
Support testing, data validation, and process alignment
Participate in workshops and improvement initiatives
Document business processes and system interactions
Change and Release Management
Support release planning, testing, and business readiness
Assist with change impact assessments and risk evaluation
Ensure adherence to ITIL-based change processes
Validate system changes across DEV, TEST, and PROD environments
Vendor and Stakeholder Coordination
Partner with vendors and internal teams to deliver requirements
Participate in service reviews and performance analysis
Support improvements to service delivery and documentation
Coordinate cross-functional teams to ensure timely execution
Continuous Improvement
Identify opportunities for automation and process optimization
Support improvement initiatives and solution adoption
Contribute to enhancements in service delivery and support models
Partner with leadership on scalable IT solutions
Qualifications
Education
Bachelor’s degree in Information Technology, Business, or related field, or equivalent experience
Experience
4–7+ years of experience in IT operations, application management, or similar environment
Experience supporting Supply Chain and/or Finance business functions
2–3 years of experience in IT Service Management within a Cloud ERP environment
Technical Skills
Experience with Oracle Cloud ERP or similar systems
Familiarity with Warehouse Management Systems (WMS)
Experience with integrations (APIs, EDI, middleware such as Boomi or Oracle Integration Cloud)
Experience with ServiceNow or similar ITSM tools
Key Skills
Strong problem-solving and analytical abilities
Ability to communicate effectively with both technical and non-technical stakeholders
Strong organizational skills with the ability to manage multiple priorities
Comfortable working in a fast-paced, evolving environment
Ability to work independently and collaboratively across teams
Experience working in cross-functional and matrixed environments