Account Specialist (Sales- Southbound)

Starting rate: $24 per hour. Long-term employment with opportunities for growth.

Discover more about our organization, culture, and employee benefits by visiting this page.

Explore life at Seaboard Marine: We offer excellent benefits including:

401(K) Retirement Saving Plan w/ Employer Match

Low-Cost Health, Dental & Vision insurance (Starting DAY ONE)

Tuition & Certification Reimbursement

Paid Time Off – (15 Days; prorated before 1st year)

Parental Leave

Paid holidays

POSITION SUMMARY
Provides sales support and generates business for all Seaboard Marine services. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

GEOGRAPHIC REGION
Applications out of the geographic region for this position will not be considered.

QUALIFICATIONS
Required

Minimum of two (2) years of recent customer service experience in a professional office setting, within the ocean transportation or logistics industry.

Ability to communicate fluently in English and Spanish at an advanced level (speak, read, and write).

A valid driver’s license with clean driving record.

Intermediate Computer skills (in programs such as MS Word, Excel & Outlook).

Excellent interpersonal skills. Must be able to work effectively with sales, pricing personnel as well as with demanding customers.

Ability to establish and maintain effective working relationships with customers and fellow employees.

Possess strong organization and time management skills. Must be able to multi-task and work in a fast-paced environment.

Ability to respond to common inquiries and follow procedures and instructions.

Ability to prepare a variety of reports.

Ability to think logically and make sound decisions based on own discretion.

Flexibility to attend Conferences, Trade Shows, and occasional in-person/offsite meetings with customers.

Flexibility to work extended hours, holidays, and/or weekends.

Preferred

Experience in inside sales, sales support and/or outside sales.

DUTIES AND RESPONSIBILITIES
Primary

Oversees the overall performance/progress of any specifically assigned accounts and interacts with all parties with respect to the success of the same.

A high level of interaction between sales staff, commercial divisions as well as all offices and/or agencies in order to increase sales and profitability.

Closely supports Account Executives, focusing on generating new business by analyzing sales leads, piers reports, reviewing competition statistics and manifest reports.

Works effectively in conjunction with Account Executives, targeting key and/or new accounts.

Generates sales leads and other pertinent information on both existing and prospective new business.

Provides the sales department with necessary support and assistance as directed by management.

Focuses on providing a high level of service, a positive attitude and demeanor are required in order to achieve the highest level of results.

Keeps management informed of any issues concerning areas of responsibility.

Responsible for maintaining customer records updated.

Supports sales objectives as set by management in accordance with specific company goals and directives.

Secondary

Problem-solving on behalf of Account Executives and/or customers.

Flexibility in adapting to changing market trends and conditions. Able to function comfortably in a fast-paced environment.

Plans and manages an active call cycle in accordance with the standards and directives of management.

Utilizes all designated/provided resources and tools as directed by management, in the daily job functions.

Keeps abreast of tariff changes, including any new regulations and changes in rate applicability, maintaining a proactive line of communication with the Pricing departments on related issues.

Attends department meetings as directed, and/or any other functions such as trade shows as may be required.

Performs related duties as required by management.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to use their fingers.

The employee is continuously required to talk and/or hear.

The employee is continuously required to sit.

The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

SAFETY REQUIREMENTS

Report safety hazards.

Immediately report incidents involving injury, illness, or property damage.

Wear protective PPE (Personal Protective Equipment) as instructed or necessary.

Comply with all company safety policies, procedures, and rules.

Refuse any unsafe task or operation.

Participate in safety meetings and training.

Be constantly aware of their personal safety and that of their coworkers.

SUPERVISION RECEIVED AND EXERCISED
Receives direct supervision from the Sales Director. Does not exercise supervision over any position but may request the assistance of office/clerical staff.

CONDITIONS

Indoor office environment exposed to controlled temperature throughout the day.

The noise level in the work environment is usually moderate to busy due to phones in open cubicles.

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