Field Communications Specialist-HYBRID

Field Communications Specialist
The Opportunity
Connects store teams to what matters most—clearly, quickly, and with purpose. As a Field Communications Specialist, you’ll be at the center of how information flows across 650+ DSW and The Shoe Company stores in the U.S. and Canada. You’ll shape messaging that helps teams execute with confidence, supports operational priorities, and keeps the customer experience front and center.

Brings clarity to complexity in a fast-moving retail environment. In this role, you’ll partner across Store Operations and cross-functional teams to ensure the right message reaches the right audience at the right time. Your work will directly impact how store teams stay informed, engaged, and empowered to deliver results.

Supports connection and engagement beyond day-to-day communications. From key initiatives to meetings and events, you’ll help create moments that strengthen how teams connect to the business and each other.

What You’ll Be Doing
Drive Field Communication Strategy & Execution

Manage and coordinate store-level communications across 650+ locations in the U.S. and Canada

Maintain and optimize the store communication calendar to ensure clarity, timing, and alignment

Adapt messaging quickly to meet evolving business needs across multiple channels

Create Clear, Purposeful Messaging

Write and edit communications with clear intent for diverse audiences of up to 12,000 associates

Draft operational directives in partnership with Store Operations to ensure clarity and actionability

Maintain a consistent and authentic brand voice across all communications

Enable Two-Way Communication

Manage the store issue-resolution inbox to support timely responses and feedback loops

Gather input from store teams and cross-functional partners to refine messaging and priorities

Collaborate Across the Business

Partner with subject matter experts to develop communications supporting company initiatives

Align messaging with key operational priorities and business goals

Support Engagement & Events

Contribute to internal associate engagement initiatives that help motivate and inspire store teams

Assist with planning and logistics for leadership meetings and events

What You’ll Need
Experience & Education

3+ years of experience in an internal communications role

Retail store experience preferred

Bachelor’s degree in Communications, Public Relations, or equivalent work experience

Core Skills & Strengths

Strong written communication skills with the ability to tailor messaging across multiple channels

Ability to organize and prioritize work aligned to business goals

Comfort communicating with all levels of leadership in a clear and professional manner

Ability to manage multiple priorities in a fast-paced environment

Flexibility to adapt as business needs evolve

Ways of Working

Demonstrates initiative and ownership from concept through execution

Shows accountability for decisions and outcomes

Brings curiosity and a willingness to learn and apply new ideas

Work Environment

Ability to work on-site at the Columbus, OH Home Office as needed

Perks and Benefits You’ll Enjoy

Your Sole Well-Being: Our benefits package is crafted with our associates in mind! We support you with benefits like free virtual health care, robust family/fertility benefits, 401(k) w/ match, and more. Explore our offerings at https://mymobilewalletcard.com/dbi.

Stride with Flexibility: We offer hybrid and remote work opportunities, giving you the freedom to stay connected, productive, and inspired—wherever you do your best work.

Stepping Up Your Career: Take advantage of training programs, professional development, and education assistance to advance your career with a company that celebrates bold ideas and fresh perspectives.

We are Shoe-Obsessed: Because we know a great pair of shoes can change your day, you’ll enjoy 30% off at DSW & com, plus discounts across our family of brands.

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