Sales Operations Manager - Contract to Hire New

Sales Operations Manager – Contract to Hire

Remote
About the Role

Roo is seeking a highly motivated Sales Operations Manager to drive the execution and optimization of our go-to-market (GTM) strategy. This is a hands‑on, individual‑contributor role focused on building the systems, tools, and insights that power our Sales and Marketplace teams.
You will play a critical role in improving sales productivity, enabling data‑driven decision making, and ensuring operational excellence across new and existing markets. You’ll partner closely with Business Development, Marketplace, Growth, and Data teams to turn strategy into scalable execution.
Responsibilities

Partner with Business Development and Marketplace leadership, as well as cross‑functional teams, to support initiatives that accelerate Roo’s growth
Build, maintain, and optimize tools, dashboards, and reporting to track performance across markets and sales activities
Analyze field performance and deliver actionable insights to improve productivity and outcomes
Support the development and execution of sales and account management playbooks
Identify and implement systems and processes that improve efficiency, scalability, and revenue attainment
Operations & Execution

Support and continuously improve Roo’s operating cadence (weekly, monthly, and quarterly business reviews)
Drive execution of GTM programs and operational rollouts in new markets and geographies
Monitor performance against targets and proactively surface insights, risks, and opportunities
Identify gaps in reporting, tools, or processes and independently drive solutions
Partner with Business Development and Account Management teams to support market strategies, including:

Lead generation and conversion optimization
Supply acquisition and marketplace health
Listing quality and pricing optimization

Collaborate with the Data team to size market opportunities and measure ROI of key initiatives
Conduct ad hoc analyses to inform strategic and operational decisions
Qualifications

5+ years of experience in Sales Operations or a related analytical/operational role
Experience in a startup or early‑stage SaaS environment
Proven ability to operate as a strong cross‑functional partner and influence without authority
Experience supporting or executing GTM strategies at a regional or market level
Strong experience building and maintaining metrics, dashboards, and reporting frameworks
Familiarity with the full customer lifecycle (pre‑sales, sales, and customer success)
Understanding of recurring revenue business models and key value drivers
Comfortable working across sales methodologies, metrics, and day‑to‑day operational needs
Strong analytical and problem‑solving skills with high attention to detail
Clear and effective communication skills (written and verbal)
Self‑starter with the ability to prioritize and execute in a fast‑paced environment
Proficiency in CRM tools (e.g., HubSpot, Salesforce), Excel, and GSuite
While we are a remote first company, if you are based in San Francisco this will be a hybrid role.

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