Business Relationship Manager - MFG

A leading global technology and consulting organization known for driving large-scale digital transformation for Fortune 500 enterprises. They partner with customers across industries to deliver cloud, data, AI, and platform modernization programs at massive scale.

Job Summary & Objectives:

Relationship Management:

Build and maintain multi-threaded relationships, from senior management to C-suite, to understand client needs.

Revenue Growth:

Drive account expansion by identifying upsell/cross-sell opportunities, responding to RFPs, and negotiating contracts.

Delivery Excellence:

Collaborate with internal delivery teams to assure high-quality project delivery, manage risks, and ensure client satisfaction.

Strategic Planning:

Develop long-term account strategies and roadmaps, leading Quarterly and Executive Business Reviews.

Key Duties and Responsibilities:

P&L Ownership:

Take accountability for the financial health (profitability and revenue targets) of the assigned account portfolio.

Client Advocacy:

Represent the client’s voice internally, ensuring their requirements and feedback are acted upon.

Solutioning & Consulting:

Partner with technical teams to translate business problems into scalable, actionable engineering or consulting solutions.

Risk Mitigation:

Proactively address client issues or delivery roadblocks, acting as the primary point of escalation.

Qualifications:

Experience:

13+ years of progressive experience in IT services account management, technical consulting, or enterprise sales.

Industry Knowledge:

Strong understanding of IT service offerings (Cloud, Digital Solutions, Application Development, Data Analytics).

Executive Presence:

Proven experience engaging C-suite executives and senior stakeholders.

Analytical Skills:

Ability to analyze account performance metrics, create forecasts, and manage seven-figure portfolios.

Communication:

Exceptional negotiation, presentation, and relationship-building skills.

EOE:
Our client is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at our client are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

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