Presentations Workflow Coordinator

Overview

RRD provides marketing, packaging, print, and business services. The Presentation Workflow Coordinator delivers exceptional customer service by providing timely and accurate presentation support of an intermediate to advanced level. The role requires the ability to assess documents with a technical eye to detect and ensure proper corrections (creation, formatting, edits, proofing, etc.). The position requires advanced software aptitude in presentation programs, and speed and accuracy in a high-volume, high-pressure production environment. The Presentations Workflow Coordinator may be involved in training team members and is responsible for the day-to-day coordination of workflow within a shift or site. The role provides presentation services for clients.

Job duties

Intakes work requests from the client, clarifies job instructions, and negotiates deadlines with the requester. Seeks alternate solutions to deadline requests as needed.
Prioritizes work requests across the team and coordinates/balances multiple projects based on experience and established guidelines, especially with escalated deadlines or issues.
Applies creativity, grammar, and composition skills to design and layout elements in presentations or materials to effectively support the client\'s intended message.
Acts as a leading resource for questions relating to presentations, proofreading, and quality assurance by the team.
Detects formatting and compositional errors; verifies citations are properly formatted; checks corrected proofs against mark-up for quality assurance.
Performs presentation design work at all levels with a focus on identifying and correcting errors in complex documents to ensure quality of the final product for requesters.
Adheres to and monitors the team\'s adherence to formatting standards, using generally accepted formatting corrections and resources, with an understanding of the client\'s business environment.
Maintains professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work.
Responsible for development and delivery of ongoing training for new and existing team members in existing processes and new trends or processes for presentations work.
Facilitates focus and coordination across shifts in production of deliverables to meet or exceed client expectations for quality, timeliness, and service.
Trains more junior staff members, as needed.
Communicates with manager and/or client on job or deadline issues in a timely and professional manner.
Assists the Lead, Supervisor, or Manager in the execution of administrative and/or other procedures across affected team members.
Facilitates team adherence to company policies (conduct, attire, performance, attendance).
Works collaboratively with open and flexible communication within and across team members.
Contributes to recommendations for individual development goals, trainings, or performance expectations to Lead, Supervisor, or Manager to enhance team skill levels and quality outputs.

Working conditions

Position operates at sites with 24/7 operations in some locations. Individual shift requirements vary by site.
Ability to work overtime as needed.
Work is performed in a professional work environment.
Professional/business casual attire required.
Hazards include working with office machines and related equipment and cleaning supplies.
Must be able to work sitting down most of the time.

Qualifications

Bachelor\'s degree or equivalent with years of experience able to substitute
Minimum of 3 years prior office experience, proofreading, presentations or design experience
Advanced knowledge of the Microsoft Office suite (PowerPoint, Excel, Visio as examples); able to technically troubleshoot software applicable to the business/client; advanced in various Adobe PDF and Creative Suite applications (Illustrator, Photoshop as examples)
Advanced knowledge of presentations and/or proofreading procedures and/or generally accepted practices
Extensive experience in business terminology, presentations and/or proofing formats; skill and efficiency in use of requisite resources
Strong attention to detail; able to work on multiple projects simultaneously
Able to apply intermediate to advanced knowledge of grammar, spelling, and composition to work requests
Good organizational skills
Ability to meet deadlines and complete projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to exercise good judgment to make decisions that conform to business needs and policy
Able to troubleshoot complex tasks, equipment or software concerns independently; escalation to a supervisory level when needed
Maintain professional composure when working with immediate deadlines
Ability to work both independently and collaboratively as part of a team
Ability to work in a fast-paced environment
Ability to communicate professionally both verbally and in writing
Self-motivated with a positive attitude
Proven customer service skills to create, maintain and enhance customer relationships

Additional information

Pay for this role at the noted RRD location ranges from $28.90 to $43.36 per hour. Roles may include overtime and other compensation components. Benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental coverages, plus parental leave, adoption assistance, tuition assistance, and employer/partner discounts.

Shift:

M-F, 7:00 am - 3:00 pm
EEO statement: RRD is an Equal Opportunity Employer, including disability/veterans.

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