Commercial Lines Farm Account Manager

Benefits

Excellent Workplace Culture

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

About Our Agency
We are not your typical insurance agency. At the Emil Rummel Agency, we strive to exhibit a “family-like” culture and environment. We are growth-minded and are focused on building strong relationships. We go above-and-beyond for our clients, and for each other as a team. We expect a lot, but in return, we give you the tools to succeed professionally. The Emil Rummel Agency is a family‑owned company that has thrived for four generations and is poised for growth.

Summary
Responsible for making a positive and professional impression on people who call and/or visit our agency, focusing on friendly, efficient and prompt service. Marketing and placement of Commercial Lines new business and renewal accounts. Provide comprehensive service to our Commercial Lines Clients by obtaining, maintaining, expanding and servicing accounts. Maintain excellent relationships with customers, producers and companies.

Essential Duties and Responsibilities

Support Producers’ sales efforts by developing complete submissions on new and renewal business and obtaining quotes in conjunction with agency marketing procedures.

Perform annual review and risk exposure analysis of renewal policies for proper coverage, incorporating information obtained from client and/or Producer.

Maintain agency management system client files and ensure proper documentation, by processing all policies, endorsement changes, invoices, binders, certificates of insurance, documentation, activities, etc., according to agency procedures, and within agency timelines.

Maintain control of renewal expiration lists, binders, audits, and aged receivables in accordance with agency guidelines.

Respond to client calls, inquiries, e‑mails, mail, and company requests in accordance with agency guidelines.

Process claim acknowledgements; update activity and claim detail in EPIC, attach acknowledgement and follow up with insured.

Review all items to be processed, to insure items were received as ordered.

Prepare billing following agency’s credit and collections policies.

Process daily mail.

Participate in courses for insurance skills and CE credits.

Maintain current knowledge of underwriting requirements of carriers.

Keep current with industry trends by reading appropriate journals and company bulletins.

Participate in any special projects at management’s request.

Consistent attendance is required at the workplace to successfully perform essential job requirements.

Competencies

Commercial Lines Insurance Capacity

Time Management

Problem Solving / Analysis

Communication Proficiency

Ethical Conduct

Teamwork Orientation

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier, filing cabinets and fax machines.

Position Type / Expected Hours of Work
This is a full‑time position. Days and hours of work are Monday through Friday, 8:00 am to 5:00 pm.

Education and Experience

Appropriate State license(s).

Minimum 3 years’ insurance brokerage or equivalent experience.

Completion of CISR or currently enrolled in ARM, AU, or CPCU program.

Two‑year associate college degree required; four‑year college degree preferred.

Extensive knowledge of all lines of commercial insurance, including sophisticated and less common coverages, especially those products represented through agency.

Thorough knowledge of brokerage operations including claims handling, procedures, commercial lines rating, agency management system, and applicable insurance laws/codes.

Familiarity with risk assessment and risk management techniques.

Excellent time management, organizational and verbal and written communication skills.

High degree of self‑motivation and self‑direction.

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