Inside Sales Coordinator

Job Description
Asahi Kasei Bioprocess is growing and seeking an Inside Sales Coordinator in the New England area. You will be responsible for technical customer support and utilization of marketing and sales tools in support of company objectives. The role is responsible for vetting and progressing all qualified purification leads from all sources and effectively passing those leads to the account management team or SME for follow up and meetings.

Location
This role is based in the New England area near the Massachusetts Training Center located in the Zoll building in Chelmsford, MA.

Benefits

Competitive compensation with bonuses

Great health benefits

Paid time off

Paid company holidays

Strong company match to 401(k) contributions

Tuition reimbursement program

Paid parental leave

Wellness Program

Responsibilities
Inside Sales

Acknowledge customer calls and emails, with timely answers supported by product-training centric usage experience and troubleshooting expertise

Gain experience with AKB products and services to provide thoughtful knowledgeable responses to customers to invoke response to continue conversation with Subject matter experts (SME)

Create a rolling master list of dates and deliverables for customer inquiry

Liaison between customer and various AKBA SME groups (R&D, Logistics, FA, and Sales experts) to identify the best approach to meeting customer needs

Smoothly transfer leads to contacts and progress opportunities effectively to SME

Continuously improve approach based on feedback from SME and customers responses

Proactively contact customers generated from Massachusetts Training Center (MTC) attendees list, user registers, inquiries, tradeshows, lead scoring list, and other sources of list that require active contact

Craft unique messaging for all MTC and inbound customers facing emails that will invoke response and meet KPI for inside sales and MTC goals

Maintain accountability of above metrics and include in monthly report

Maintaining and entering campaigns into Salesforce to track attendance of events and qualified leads

Coordinator

Work with MTC team for event coordination and logistics that consists of day-of support for MTC webinar, training courses and in person courses

In-person events will be meeting and greeting customers and guests to the MTC and service their needs

Assisting AV production company communication and management support

Work with Inside sales manager on event promotions support (social media, local promotion) in conjunction with AKBA marketing

Additional Duties/Responsibilities

Participate on a limited basis in field responsibilities (customer site evaluations, local tradeshows), 1-2 days, 1 time a month when necessary

Cooperate in creation and promotion material for advertisement

Conduct laboratory and office tours

Contribute to miscellaneous administrative responsibilities as assigned

Assist in AM overflow as directed

Attend internal sales meeting 1-2 times per year at offsite location for 3-4 days

Requirements

Education: Preferred Associate BS or BA, Life science related discipline

Previous experience in science related sales, inside sales, or customer service role preferred

Experience: Proficient in Microsoft Word, Excel, PowerPoint and Office, Salesforce experience preferred

Effective written, verbal and presentation skills

Physical Demands/Environmental Conditions

Laboratory environment, full knowledge of all safety procedures and willingness to work in virus lab-centric environment

Ability to lift up to 50 lbs.

Potential for domestic and international travel, as required (
Compensation
The base compensation range for this role is $29-34 an hour. Base Compensation is influenced by many factors including, but not limited to: time in the role, previous experience, skills, knowledge, performance, work requirements, internal equity, and business/economic conditions.

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