The Account Manager supports the leadership of key accounts within a constructive and creative operating environment. The role requires strong organizational skills, proactive client management, and an ability to coordinate integrated projects across disciplines. The Account Manager is responsible for ensuring the smooth day-to-day running of accounts, maintaining high standards of delivery, and contributing to the success and profitability of clients’ brands.
Account Managers must be enthusiastic advocates of BrandExtract’s philosophy and approach, embodying the values of the agency and stewarding each brand worked on with discipline and care. They are expected to build strong client and internal relationships, foster collaboration, and consistently model best-practice account management skills.
About the Role
The Account Manager is responsible for ensuring the smooth day-to-day running of accounts, maintaining high standards of delivery, and contributing to the success and profitability of clients’ brands.
Key Tasks and Responsibilities
Client
- Serves as the daily contact for assigned clients, building strong and professional relationships.
- Demonstrates a clear understanding of the client’s business, industry trends, and category challenges.
- Champions BrandExtract internally and externally, ensuring work is aligned with brand and business objectives.
- Partners with senior team members to identify opportunities to add value to client relationships.
- Anticipates client needs, providing proactive recommendations and solutions.
Creative
- Translates client goals and strategies into clear and inspiring briefs.
- Ensures accurate and comprehensive briefing to internal teams.
- Reviews creative work for accuracy, relevance, and alignment with the brand strategy before presentation.
- Supports senior team members in preparing client presentations, ensuring delivery is professional and compelling.
Finance
- Monitors budgets and ensures projects are delivered on time and within scope.
- Prepares estimates, purchase orders, and project reconciliations in partnership with Project Management.
- Ensures timesheets are kept up to date and submitted on schedule.
- Flags potential scope changes or risks to profitability to senior management early.
Traffic / Production
- Works closely with Project Management to ensure resources are appropriately allocated.
- Monitors timelines and deliverables, escalating potential risks to deadlines.
- Helps maintain productive and collaborative relationships across departments.
Planning/Strategy
- Contributes to the development of marketing strategies and creative briefs in collaboration with Snr Account Managers, Account Directors and Strategists.
- Maintains awareness of competitive activity and industry trends to inform client work.
- Brings insights from market research, campaign performance, and client interactions to the team.
Media
- Coordinates with media partners and internal teams on campaign execution.
- Ensures media deliverables are aligned with the broader brand and creative strategy.
- Monitors campaign results and supports reporting to clients.
Management
- Ensures accounts are running smoothly at a day-to-day operational level.
- Manages workflow between clients and internal teams, ensuring clarity and accountability.
- Supports senior leadership in maintaining strong client relationships.
- Provides mentorship and guidance to junior account executives as needed.
BrandExtract
- Shares learnings, best practices, and insights with colleagues to build collective knowledge.
- Actively participates in agency initiatives and contributes to building a positive, collaborative culture.
- Seeks personal development opportunities and contributes to the professional growth of the team.
Qualifications
- 3–5 years’ experience in an agency, consultancy, or client-side marketing role, with exposure to integrated accounts.
- Relevant degree in Marketing, Communications, Advertising, or Business.
- Proficiency in MS Office, G-Suite, and project management/collaboration tools.
- Solid understanding of branding, marketing communications, and digital channels.
Required Skills
- Strong client service orientation with a proactive, solutions-driven mindset.
- Excellent communication and presentation skills.
- Highly organized with exceptional attention to detail.
- Ability to manage multiple projects under tight deadlines.
- Team player who thrives in a collaborative environment.
- Confident, professional, and able to instill trust in clients and colleagues.
- Demonstrates initiative and a growth mindset.
Preferred Skills
- Experience with integrated marketing campaigns.
- Familiarity with digital marketing tools and analytics.
Pay range and compensation package
Compensation details will be discussed during the interview process.
Equal Opportunity Statement
BrandExtract is committed to diversity and inclusivity in the workplace. We encourage applications from all qualified individuals and do not discriminate based on race, gender, age, sexual orientation, disability, or any other protected status.