Description
Job Overview: Public Service Officers “PSOs” play a crucial role in supporting community member operations, primarily focusing on non-emergency duties and community aesthetics. PSOs handle a range of tasks, including welcoming community members, conducting physical assessments of the community, assisting law enforcement with traffic incidents, abandoned or illegally parked vehicles, community incidents, trespassing, and supporting non-emergency investigations. They also provide public service, community education, and outreach, contributing to improved community relations. Your Responsibilities: Essential Duties- Demonstrates excellent customer service, communication, and time management skills.
- Monitors and operate Electronic Security Control Systems and Emergency Response Systems.
- Responds to emergencies in a timely manner.
- Monitors and controls access to the property.
- Accurately maintains daily logs, records, incident reports and forms.
- Maintains a safe and secure environment throughout the property.
- Follows safety procedures, post orders, policies and maintains a safe work environment.
- Works shifts that are subject to change based on property or client needs.
- Need to read and understand FirstService Associate Handbook (located in ADP) and the Security Standard Operating Procedures for your assigned property.
- Need to read and understand the Rules & Regulations for your assigned property in order to accurately assess and enforce policies.
- All employees are required to check in with the Property Manager and Site Supervisor/Service Manager during the issuance of a Tropical Storm or Hurricane Watch or Warning, or other Inclement Weather.
- While on duty or on property, all Public Service Officers must be in full uniform and maintain a neat appearance of the dress code. This includes pressed clothing, matching belt and shoes, clean hygiene and neat grooming. Refer to our Dress Code in the Associate Handbook for additional information about our guidelines and standards.
- Required to have their nametag and ID badge displayed at all times while on duty.
- Be courteous and respectful to their fellow employees, residents and guests.
- Contact the Team Lead/Site Supervisor & Management Office if they will be tardy or absent. All call outs should be at least (4) four hours before scheduled start of your shift.
- Maintain assigned areas in a clean, neat and safe condition.
- Safety procedures must be maintained and adhered to at all times. Any safety issues, concerns or irregularities must be brought to the attention of the Property Manager and Site Supervisor/Service Manager immediately. Complete an Incident Report. Incident reports must be completed in their entirety and signed before the end of your shift.
- Attend all mandatory staff meetings unless approved by supervisor/Security Manager to be excused.
- Document and report any damage to common areas immediately to the Property Manager and Site Supervisor/Service Manager.
- Assist all unit owners, residents and guests in a courteous, helpful manner; referring all questions that cannot be handled to the Management Office for further assistance.
- Assist the Property Manager and Administrative Assistant as needed.
- Respond to any mechanical, medical or police emergencies and assist as necessary.
- May be assigned other duties by the on-site Community Association Manager or Site Supervisor/Service Manager.
- Submit weekly reports to the Public Service Manager.
- Provide monthly measurable reports to management.
- Communicate via the Public Service or Public Service officer’s phone.
- Conduct regular community and business/commercial assessments for irregularities, including but not limited to trash, landscaping, damages, signage, lighting, flags, monuments, wayfinding signage, bus stops, common areas, and other physical disorders/disturbances.
- Communicate findings to the appropriate community or business manager.
- Distribute welcome packets and community communications.
- Attend and support community events.
- Assist in ensuring safety parameters are met at work, school, and/or community-related gathering points.
- Encourage residents to report suspicious activity to law enforcement.
- Respond to trespassing incidents by contacting proper authorities and law enforcement.
- Assist with non-emergency investigations (evidence collection, basic support).
- Report any sited incidents to management timely, via an incident report.
- Work with local law enforcement officers and build partnerships with law enforcement agencies, schools, and city officials.
- Ensure vehicle cleanliness, fueling, and servicing.
- Maintain golf carts, including but not limited to cleaning and fueling.
- Keep the public service garage organized and clean.
- Attend Board meetings, DRB meetings, and support Document and Development Guideline Revisions, as needed.
- Minimum of 2 years of experience in security
- Valid Class D Security License
- Valid state-issued Driver’s License
- Background in law enforcement, military, emergency response, or community relations
- Crime-Free Certification
- CPTED Certification
- Facilitating and leading Public Safety presentations
- Therms Security Platform
- Demonstrates honor, integrity, and trustworthiness.
- Maintains a professional appearance and demeanor.
- Open availability and flexibility in scheduling.
- Strong oral and written communication skills.
- Ability to prepare accurate reports and documentation.
- Effectively communicates with team members, leadership, and the public.
- Follows oral and written instructions with clarity.
- Proficient in the use of computers, radios, telephones, and standard office equipment.
- Adapts to new technologies and evolving practices.
- Maintains accurate records and documentation.
- Analyzes situations quickly and objectively.
- Makes sound decisions within established policies and procedures.
- Understands and applies policies, procedures, and training materials.
- Willingness to learn and adapt to the needs of the community.
- Practice and adhere to FirstService Residential Global Service Standards.
- Conduct business at all times with the highest standards of personal, professional and ethical conduct.
- Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
- Ensure all safety precautions are followed while performing the work.
- Follow all policies and Standard Operating Procedures as instructed by Management.
- Physical demands include the ability to lift up to 50 lbs.
- Standing, sitting, walking and occasional climbing.
- May work at a personal computer for extended periods of time.
- Ability to detect auditory and/or visual emergency alarms.
- Driving during the day and night might be required.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at ; we will respond in accordance with Local Law 144, within 30 days.