Pat Access Rep I, Casual, Float

At Children's Wisconsin, Every Moment Matters

Families walk through our doors during some of their most stressful times, and we're committed to surrounding them with compassion, clarity, and exceptional care from the very first interaction. Our Patient Access Representatives are the welcoming face of our Emergency Department, setting the tone for a calm, supportive, and seamless experience.
What You'll Do

As a Patient Access Representative, you'll be the first point of contact for children and families entering the Emergency Department. Your role is essential in creating a positive first impression and ensuring the registration process is smooth and accurate. You will:
Greet and engage with patient families in a warm, professional manner
Collect and verify registration and insurance information
Accurately enter demographic and insurance data following established guidelines
Help ensure patient accounts move through the revenue cycle without delays or errors
Support a compassionate, family-centered environment during what can be a stressful time
Your work directly contributes to the quality of care we provideboth emotionally and operationally.
What You Bring

We're looking for someone who thrives in a fast-paced, people-focused environment and is committed to our mission of putting kids first. Successful candidates will have:
A high school diploma, GED, or HSED
At least 1 year of customer service experience
Strong organizational, analytical, and multitasking abilities
The ability to work independently and collaboratively
Comfort working weekends, holidays, and occasional schedule or location changes
Proficiency with computers, Microsoft Windows, and basic word processing
Accurate and efficient data entry skills
The ability to demonstrate age-appropriate awareness and sensitivity when interacting with patients and families
A commitment to Children's Wisconsin's values, mission, and guiding behaviors
Why Join Children's Wisconsin?

You'll be part of a team that believes in the power of empathy, teamwork, and excellence. Here, your work has purpose. You'll help families feel supported from the moment they arrive and contribute to a mission that truly makes a difference in the lives of children across our community.
*This position requires to float between Greenfield clinic, SGM, and Kenosha.
Schedule
7am-5:30pm
Must work at least 20 hrs per period.
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses: